Location: Haven HealthSurgery, FelixstoweHours: 18.45 hours per week Mon, Thurs and Friday (flexibility required)
Salary: Competitive, with NHS pension option available
Haven Health in Felixstowe is a thriving practice dedicatedto delivering high-quality healthcare in a supportive and friendly environment.We are looking for an enthusiastic and flexible Care Navigator to join our teamand to contribute in providing excellent patient care.
As a Care Navigator, you will play a pivotal role in delivering patient care and services from the first encounter to our diverse patient population. You will be well supported by an established team to provide comprehensive support and manage day to day interactions as you will be a focal point for our patients in accessing appropriate heath care.
Main duties of the job
To providecomprehensive administrative support for the general practice and to act asfocal point for patients and staff.
To receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way
Offer generalassistance to the practice team and project a positive and friendly image topatients and other visitors either in person or via the telephone.
Facilitate effectivecommunication between patients and members of the healthcare community.
Ideally we would seek a candidate with primary care experience however to facilitate patientaccess via AskmyGP and SystmOne - training will be given.
About us
Haven Health is a high-achieving, forward-thinking practice that fosters a positive and inclusive workplace. We are a teaching and training practice, committed to professional development and continuous learning.
Our team includes:
Care Navigators, Prescription Clerks, Medical Secretary, Administrative team as well a GP Partners and Salaried GPs, Nurse Practitioners, Practice Nurses, HealthCare Assistants and adedicated Medicines Management Team together with a Home Visiting Paramedic Team
What We Offer
A welcoming and supportive team environment
The option to join the NHS pension scheme
A host of high street discounts and salary sacrificeschemes
Free staff parking
We're within easy access of Ipswich being just 20minsaway minutes away by car
We are part of Suffolk Primary Care, a group of seven GP practices across Suffolk, offering extensive support and networking opportunities.
Job responsibilities
To respond to all queries and requests for assistancefrom patients and visitors at reception ensuring at all times that enquiresfrom patients are efficiently and courteously handled.
To ensure thattelephones are answered promptly and politely,accurate messages taken and transferred to the appropriate person asnecessary, supplying information as required in a timely fashion.
Use the surgery clinical computer system for appointments, patient data, repeat prescriptions and otherpatient related tasks. (Our ideal candidate will have primary care experience however, training will be provided where necessary)
Collect any necessaryinformation from the patient for their consultation, deal with any enquiriesand provide any information the patient may need.
To advise patients of relevant charges forprivate services, accept payment and issue receipts if necessary
To operate start andend of day procedures in line with practice policy and ensure premises areprepared for staff to receive patients and also secured after use.
Any otherclerical/reception duties as deemed appropriate and requested by seniorreceptionists or line managers.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths
* One years experience in busy customer service or reception environment.
* Experience of working in a team.
* IT literate preferably confident using microsoft Office
* Understanding of health and safety policies and procedures.
* Ability to translate information and details accurately, both verbally and in writing.
* Previous NHS experience
* Experience of clinical systems, including SystmOne.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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