Job responsibilities Communication To assist in the delivery of some highly complex and sensitive information in an appropriate form and manner for the patient/ carer/ relatives. To understand and support the principles agreed in the transfer of patient information between the primary and secondary sector and deal with it in a sensitive fashion. Cambridgeshire Community Services NHS Trust: delivering excellence in children and adults community health services across Luton To anticipate barriers to communication and use interpreters or tools as required. To use persuasive skills of negotiation and problem solving to facilitate positive outcomes. To provide education to patients, students and colleagues as required. To produce accurate and complete records consistent with legislation, policy and procedure. To attend and participate in relevant meetings and training events. To build and develop relationships between health professionals involved in the patient pathway. Provide understanding and support to patients coping with acute and/or long-term conditions, including promotion of self-care. People Management Maintaining own professional development and requirement to take part in appraisal and KSF process Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes The post holder must adhere to infection control policies and procedures It is a condition of your employment that you are currently registered with the Nursing and Midwifery Council and it is your responsibility to maintain your professional registration. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust. The post holder must participate in clinical and other audits as required Provide patients and their families /carers with information on standards they should expect from the team Participate in learning events on a regular basis The post holder is required to participate in relevant emergency preparedness process for their team. The post holder is expected to work within a variety of environments, e.g. patients home, residential homes, and nursing homes and will have direct exposure to smell, bodily fluids. General The post holder must at all times carry out their duties with regard to Cambridgeshire Community Services NHS Trust Workforce Diversity and Inclusion Policy. To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors and staff. All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures. This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust. This post is subject to the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975 and as such it will be necessary for a submission for Disclosure of Barring Service to be made to check for any previous criminal convictions. Cambridgeshire Community Services NHS Trust is committed to the fair treatment of its staff, potential staff or users in line with its equal opportunities policy and policy statement on the recruitment of ex-offenders.