Your safety is our priority. Learn how to spot fraudulent job ads misusing Brightwork and let's keep your job search safe - read more.
Johnnie Walker Princes Street – Temporary Retail Associate
Location: Edinburgh
Pay rate: £12.85 per hour
Job type: Temporary
Our prestigious client, Johnnie Walker Princes Street, is currently looking for a highly motivated and proactive individual who will be responsible for processing deliveries/transfers, sending shipments (UK/International paperwork), maintaining inventories and updating records, as well as assisting customer enquiries over the phone/email. The role also supports the store team with customer requests and item personalisation (engraving).
The candidate must be a motivating presence, creating a collaborative work environment both back and front of house. Facilitating operational excellence and top-class customer service, contributing to the achievement of store financial goals.
Responsibilities
* Administer all company policies and procedures.
* Assist in all areas of stock, shipping, receiving protocol/policies and related paperwork.
* Investigate any stock errors or discrepancies, escalating concerns where necessary to the Management Team.
* Maintain and build interdepartmental communication to ensure excellent staff experience and customer service.
* Maintain and organize the stockroom to high operational standards.
* Create systems to maximize space in the stockroom and make merchandise easily accessible for staff.
* Ensure stock handling areas are kept clean and orderly, adhering to Health & Safety, Fire and Emergency procedures.
* Work closely with Management, colleagues and the Visual Merchandising Manager.
* Prepare for and support company‑driven promotions and launches to meet sales targets.
* Assist with local events as directed by the Store Manager.
* Track inventory levels for Retail Consumables and PPE.
* Keep the sales floor and merchandise neat, organized and stocked.
* Pack defective items or overstock and arrange return shipment per Head Office guidelines.
* Assist managers and associates in preventing theft and maintaining proper inventory.
* Facilitate loss‑prevention initiatives to reduce shrinkage and attend store meetings.
* Manage relevant training, development sessions, programs and meetings as directed by store management.
* Support servicing customers on the shop floor when needed.
* Check pre‑orders and personalization requests to ensure timely delivery to customers.
Customer Service
* Provide the highest level of customer service in person, over the phone and through email.
* Answer customer and sales associate questions about available items in stock.
* Retrieve items from the stockroom at customer request.
* Accommodate special requests for customers.
* Resolve all client problems and complaints quickly and effectively to ensure satisfaction.
* Process customer orders.
* Track customer shipments, follow up on tracking details to ensure smooth deliveries.
Skills & Qualifications
* Ability to work under pressure in a fast‑paced, challenging environment.
* Multi‑tasking capability, able to handle multiple tasks easily.
* Positive representation of the brand, promoting responsible drinking.
* Support sustainability protocols, ensuring correct disposal of packaging.
* Compliance with grooming and uniform standards.
* Proven retail and back‑of‑house experience required; previous sales and operations experience wanted.
* Excellent customer service, communication and organisational skills.
* Strong initiative and time management, detail oriented.
* Team player, proactive and highly motivated.
Our Ideal Candidate
* Demonstrates initiative and time management.
* Highly motivated, proactive, and collaborative.
* Good attention to detail and operational excellence.
* Professional approach with solid customer service understanding.
* Experience in retail and back‑of‑house environment.
* Proven operational excellence.
Key Information & Benefits
* Temporary ongoing role.
* Part‑time basis – 16 hours per week.
* Early morning starts and weekend work.
* Flexible starting time between 07:00 am and 10:30 pm.
* Pay rate: £12.85 per hour.
About Staffline
Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.
#J-18808-Ljbffr