Customer Care Coordinator - 12 Month Fixed Term Contract
£25, - £30, per annum
Witham, Essex
Monday-Friday, 8:30am-5pm
Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a dynamic environment where every day brings new challenges? If so, we want YOU to join our client's vibrant team as a Customer Care Coordinator!
Their mission is to provide unparalleled support to their clients, ensuring that they feel valued and heard every step of the way. They're committed to fostering a positive work culture where creativity and collaboration flourish.
Your Role:
1. Responding promptly to customer queries via phone, email, and chat
2. Scheduling the relevant contractor based of details provided by the customer
3. Resolving customer complaints with a positive attitude and swift solutions
4. Collaborating with various teams to enhance the overall customer experience
5. Maintaining detailed records of customer interactions and feedback
6. Participating in team meetings and training sessions to continuously improve their service
What Our Client is Looking For:
7. Excellent communication skills, both verbal and written
8. A warm, friendly demeanor that puts customers at ease
9. Strong problem-solving abilities and a proactive approach
10. The ability to multitask and prioritize effectively in a fast-paced environment
11. Previous experience in customer service or a related field is a plus!
12. A genuine enthusiasm for helping others
Why Join Them?
13. Opportunities for professional development and career advancement
14. A competitive salary and benefits package
15. Fun team-building events and activities to foster connections
16. A chance to make a real impact on our customers' lives
17. A supportive and inclusive work environment where your voice matters
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.