Overview
Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United Kingdom
Dispute Specialist
Otis UK is seeking an experienced Dispute Specialist to enhance our Collections process within the UK. This role demands a strong background in credit control and dispute management processes to ensure the company's financial health and operational efficiency. The Dispute Specialist role is key to ensuring timely collections by working with the business in ensuring effective credit risk management and dispute resolution. This role is pivotal in optimizing cash flow, minimizing bad debts, and supporting the financial objectives of the business. The role holder shall carry out duties in accordance with the stipulated business policies and procedures.
Date Posted 2026-01-27
Country United Kingdom
Key Responsibilities
* Work with Customers to ensure any disputes are managed efficiently
* Work with the C2C Lead to develop and implement collection strategies
* Manage credit control activities to maintain healthy cash flow and minimize financial risks associated with customers
* Collaborate with Sales, Operations, and Finance departments to ensure alignment and efficiency in credit processes
* Conduct regular reviews and assessments of collections process with the C2C Lead
* Monitor key performance indicators (KPIs) to track effectiveness and identify areas for improvement
In Addition, The Candidate Will Be Expected To
* Be fully conversant and compliant with all Environmental Health and Safety procedures
* Complete quarterly ethics module as advised by Ethics & Compliance Officer (ECO)
* Perform all responsibilities in compliance with Otis Policies and Code of Ethics
What You Need To Be Successful
* Relevant certification in credit management such as Chartered Institute of Credit Management (CICM) or equivalent is preferred
* Minimum of 5 years of experience in billing and credit control
* Strong knowledge of billing processes, credit control principles, and financial management
* Proven experience in developing and implementing billing and credit control strategies
* Strong analytical and problem-solving abilities
* Excellent communication and interpersonal skills
* Proficiency in billing and credit control software and tools
* Fluent written and spoken English essential
Apply today to join us and build what's next!
Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move billions of people every day and maintain thousands of customer units worldwide. Our focus is on people, and we are committed to safety, ethics, and quality in all that we do. We are an equal opportunity employer. If you would like to learn more about environmental, social and governance (ESG) at Otis, click here.
Equal Opportunity
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us.
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