Responsibilities
* To support clinical staff in the smooth running of the Clozapine and Depot clinics.
* To elevate any concerns and issues to the Clinical Nurse Specialist when required.
* To ensure that the clinic room is kept clean as per infection control guidelines.
* The post holder will have a caseload of clients who are under the clinic team and support them with their needs.
* To contribute to assessment of both physical and mental health needs, focusing on the physical health and wellbeing of our patients with mental health needs and having an understanding of the relationship between physical and mental wellbeing; to provide information on health promotion including healthy eating, exercise and smoking cessation, presented in a way that is meaningful for the patient.
* To work with patients and relevant staff to develop physical health care plans and complete the electronic physical health assessment form on care notes, ensuring the information is shared with patients and GP's.
* To promote positive physical health to patients, carers, families and staff.
* To contribute in regular audit to demonstrate effectiveness of physical health clinics and interventions offered, with the support of colleagues.
* To support patients to think more about their physical health needs and identify their own physical health goals, and to support monitoring goals identified with other members of the team.
* To provide regular input to physical health Quality Improvement Meetings, in order to continue to support service improvement in promoting positive physical health with our patients and staff.
* To form professional relationships with clients and communicate with them in a way that respects their views, autonomy and culture.
* To maintain electronic records in an accurate and timely manner.
* To work closely with the physical health team leader to set up clinics across the locality and communicate progress effectively with local teams.
* To report regularly to the clinical supervisor to discuss any concerns or issues.
* To make good use of clinical supervision to discuss casework, make plans for action, reflect on and implement best practice.
* To ensure the required referral response times are adhered to and that allocated activity levels are met.
* To input own activity returns to assist in the reporting of daily patient and non-patient contact information and to return them on time.
* To demonstrate effective communication, sharing of information and participation in developments within the service.
* To work within clinical protocols and guidelines.
* To provide information to assist in the investigation of complaints, safeguarding vulnerable adults/children and serious incidents.
* To actively engage with patients, obtain their views and encourage their involvement in service delivery.
* To ensure adherence to Trust policies and procedures relating to health and safety at work.
* To be responsible for safe storage and maintenance of equipment to carry out duties, ensuring standards of infection control and health and safety are maintained.
* To be responsible for own use of Trust property, e.g. mobile phone, laptop and other equipment.
* To monitor stock levels for use in own service and request new equipment as appropriate.
About the Role
We are looking for an enthusiastic health care support worker to join our Adult Community Mental Health Service in Welwyn Garden City. This is an excellent opportunity in a community setting working closely with colleagues in a supportive team, and making a real difference to the quality of services. You must hold a full valid driving licence and access to a car for business purposes – including business insurance – is essential (unless you have a disability as defined by the Equality Act 2010).
About the Trust
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission. Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout. Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were “blown away” by our people's achievements and that everything they saw “sings and hums”. This year, our staff rated us the 4th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported through a great development, wellbeing and work‑life balance offer and a highly compassionate, values‑driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional.
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