Job Title:Retail Assistant
Reportsto:Retail, Buying and Merchandising Manager
Department/Function:Leisure & Tourism Retail
Hours:Full Time and Part Time hours available
Location:Raby Castle
Salary:Competitive depending upon experience
Job Ref:VA
The recent developments at Raby Castle, Park and Gardens have put Raby on the map as a leading lifestyle destination in England, complete with heritage buildings, remodelled gardens, stylish shopping, fascinating history and local food. The estate also includes High Force Hotel and Waterfall, one of the largest in the UK.
This awe-inspiring family run estate is vast and thriving with opportunities. With a diverse range of departments including, tourism, farming, buildings, forestry, land management and sporting no two days are ever the same
We need a Retail Assistant who is passionate about providing an outstanding customer experience and who takes pride in maintaining the stores appearance and organization. The person we are looking for will be hardworking and well organised to assist in making sure that the daily operations of the retail department run smoothly.
As the Retail Assistant you will:
* Have previous retail experience or worked within a customer focused position.
* Be responsible for providing excellent customer service.
* Provide service to customers, recommending products and processing purchases via an EPoS system.
* Be aware of product knowledge and the stories behind the suppliers we stock.
* Responsible for stocking shelves and maintaining the stores appearance.
* Cleaning duties and recording of freezer temperature.
* Take part in seasonal campaigns, promotions.
* Unpacking deliveries, checking and reporting any damages within the timescale.
* Pricing of stock and clear labelling on all products.
* Processing customer orders for larger items, such as furniture and lighting.
* Daily banking and administrative duties.
What to expect:
* You will be working in a public facing environment and be expected to be well presented at all times.
* The ability to work flexible hours is a must. Raby is particularly busy at weekends and during school holidays, so an ability to work these hours is essential.
* You will need a full, clean driving license.
You will need to have:
* Outstanding customer care skills.
* Effective communication and organisational skills.
* Honesty and integrity.
* Teamworking skills and a collaborative approach to work.
* A keen eye for detail.
* Enthusiasm, energy and creativity.
* IT skills, including use of excel spreadsheets and knowledge of EPoS systems.
* The ability to multitask and prioritise your workload.
* A flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment.
What we have to offer
Its people that make a place, without people, a place is simply an empty shell. At Raby this is certainly true, its our people that make Raby special.
We strive to offer our employees an excellent working environment and the tools to perform, enabling them to achieve their goals and be the best they can be.
As well as some of the most iconic locations to work we offer:
* Attractive salary
* 33 days holiday, including statutory holidays (pro rata for Part Time Employees)
* Group Pension Scheme with a 7.7% employer contribution with the option to salary sacrifice
* Group Life Insurance
* Cycle to Work Scheme
* Health Cash Plan
* Employee Assistance Program
* Buy/Sell Holiday Scheme
* Free on-site car parking
* Discounts at Raby retail and food outlets
* Discounts for stays at Rabys High Force Hotel
* Complimentary access to Raby Castle and High Force leisure attractions
* A behind-the-scenes tour of Raby Castle
* Invitations to Raby Estate social events throughout the year
* A chance to work in one of the most unique and beautiful venues in the region.
How to apply
If you would like to be part of our journey and you feel you have the necessary skills, experience and personality to undertake this role, wed love to hear from you.
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