Overview
As a Duty Manager, you’ll support the senior operational team to keep the hotel running like clockwork and ensure our guests have an incredible experience with us. You’ll supervise the day-to-day hotel operations and inspire a vibrant team to exceed our guests’ expectations in a fast-paced hospitality environment.
Responsibilities
* Be yourself!
* Get out and about in the hotel, greeting guests and motivating the team to deliver great hospitality
* Have strong operational knowledge with the ability to work across departments as required
* Support other managers with interviews and recruitment - it’s a team effort
* Coach and train new starters - we want everyone to feel confident in their new role
* Have excellent problem-solving skills with the confidence to manage conflicts or complaints seamlessly
* Collaborate with your local HR team to host engaging activities for the team
* Preferably have experience working in a branded hotel or restaurant
Benefits
* Enhanced pension plan
* Special rates on Leonardo Hotel rooms across the UK & Europe
* Company-wide recognition scheme with vouchers to spend on high street shops
* Meals on duty
* Talent referral scheme
* Regular staff events and awards celebrations
* Access to Company Pension Scheme, Life Assurance and Wellbeing Support
* Ongoing job-related training programmes with clear paths for progression
About Leonardo Hotels
Built on decades of hotelier know-how, Leonardo Hotels operates over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and are a fast-growing hotel group with plans for major expansion. We emphasise career development and recruit operations team members for personality and how they interact with others, aligning with our values: Consistent, Friendly, Genuine, Positive and Willing.
At Leonardo Hotels each team member is valued and respected. Careers offer customer interaction, variety, and a fun and friendly working environment. We host activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations. We offer employee benefits including discounts on overnight stays and rewards via the Leo Points system.
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