St Helena Hospice is recruiting a
Regional Engagement & Support Lead
to join our Digital Team. This role is on a
fixed-term contract, working
Monday - Friday. Main duties of the job
Improve the quality and coordination of end-of-life care by ensuring that
MCCR
is used to record and share up-to-date information about patients' needs, wishes, and preferences, making this information accessible to all professionals involved in their care. Actively engage stakeholders from all relevant sectors (including primary, community, acute, hospice, care homes, mental health trusts, ambulance, and out-of-hours services) to drive adoption and consistent use of
MCCR
and address any barriers. Provide comprehensive education and training in
MCCR
use to ensure staff are confident and competent. Offer ongoing support, facilitation, and resources to encourage meaningful use and avoid superficial engagement. Establish reliable feedback mechanisms and use regular reporting to monitor
MCCR
uptake, data quality, and impact on outcomes. Use data to identify areas for improvement, support quality improvement initiatives, and demonstrate value. Promote the benefits of
MCCR
to all stakeholders, highlighting its role in improving patient care rather than just as an IT solution. About us
Here at St Helena, we believe that everyone living with an incurable illness has the right to live and die with choice, compassion, and dignity. Families deserve to be cared for, and anyone coping with loss should be supported through their grief. Our vision is to create a community where everyone knows that as the end of their story draws near, they will be cared for and die where they choose to be; where loved ones have the opportunity to make the most of life together, surrounded by people who care and support one another. Since we opened in 1985, this belief drives us to provide the best end-of-life care and bereavement support to everyone in north east Essex, not just today but for years to come. Job responsibilities
Demonstrable experience working within health or social care settings, with an understanding of multi-disciplinary and cross-organisational working. Experience in delivering training, presentations, or educational sessions to diverse professional groups. Strong IT skills, including experience with electronic patient records or digital care systems. Excellent verbal and written communication skills, with the ability to engage and influence a wide range of stakeholders. Effective interpersonal skills. Flexible and positive attitude. Responsible and well-organized. Full, valid UK driving license. Self-motivated with the ability to work effectively under pressure, meet deadlines, and prioritize workloads. Ability to work effectively as part of a team with good interpersonal skills. Demonstrable commitment to continuous professional development. Ability to travel independently to other sites. DUTIES & RESPONSIBILITIES Quality and Coordination of End-of-Life Care
Teach and promote accurate and timely recording of patients' needs, wishes, and preferences in
MCCR. Facilitate the secure sharing of patient information across all relevant care settings. Work with clinical teams to embed
MCCR
into routine care pathways. Stakeholder Engagement
Build and maintain effective working relationships with stakeholders including primary care, community services, acute hospitals, hospices, care homes, mental health trusts, ambulance services, and out-of-hours providers. Identify and address barriers to adoption and use of
MCCR, escalating issues as appropriate. Act as a key contact for queries, feedback, and support related to
MCCR. Education and Training
Develop and deliver training sessions, workshops, and resources tailored to different professional groups. Maintain up-to-date user guides, FAQs, and best practice materials. Support
Provide ongoing support and troubleshooting for staff using
MCCR. Troubleshoot basic issues with user accounts and application installation. Communicate with end users' IT support teams. Act as liaison between end users and support teams for complex issues. Monitoring, Reporting, and Quality Improvement
Establish and maintain systems for collecting feedback from users and stakeholders. Monitor
MCCR
usage, data quality, and outcomes through audits and reporting. Analyze data to identify trends, gaps, and opportunities for improvement. Support quality improvement projects related to end-of-life care and digital record use. Promotion and Communication
Contribute to development and dissemination of communications promoting
MCCR. Organize and participate in awareness-raising events and forums. Engage with patient, carer, and public groups to gather input and share updates. Governance and Compliance
Help ensure compliance with information governance, data protection, and confidentiality. Support development and review of policies and procedures for
MCCR. System Development and Integration
Liaise with IT and digital teams to support system updates, enhancements, and integration with other health records. Gather and relay user feedback to inform ongoing system development. The role involves hybrid working, including face-to-face engagement, training, and support across the ICS footprint. Provide cover for the Regional Engagement & Support Lead when required. Person Specification
Communication
Excellent communication skills to engage stakeholders. Effective interpersonal skills. Skills in training groups and negotiating tenders and contracts. Qualities
Flexible, responsible, well-organized, self-motivated. Ability to work under pressure, meet deadlines, and prioritize. Team player with good interpersonal skills. Committed to continuous professional development. Ability to travel independently. Creative and humorous. Skills and Knowledge
Strong IT skills, experience with electronic health records. Knowledge of information governance and NHS systems. Qualifications
Full UK driving license. Relevant degree or qualification in health, social care, or related field. Experience
Experience in health or social care, multi-disciplinary working. Experience delivering training and education. Specialist end-of-life care knowledge and additional training. Experience with quality improvement methodologies. Knowledge of data protection and confidentiality. Experience supporting system implementation.
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