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Job Title: Administrator
Location: MITIE Defence UK, Technical Services, Building, Royal Air Force Mildenhall IP28 8NF
Company: Mitie
Contract Type: Full Time Permanent Contract
Hours: 40 hours per week, Monday to Friday 08.00 - 4.30
Holidays: 25 days a year plus UK bank holidays
Reporting to: Performance and Helpdesk Manager
Position Overview:
We are seeking a proactive and detail-oriented Administrator to join our team at RAF Mildenhall. This role supports the Admin and Helpdesk team in delivering efficient service operations across the facilities management contract. You will be the first point of contact for internal and external stakeholders, ensuring requests are managed professionally and efficiently.
The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment. You will be responsible for handling phone and email enquiries, logging jobs, coordinating engineers, and maintaining accurate records using systems such as Maximo.
Key Responsibilities:
Helpdesk Operations
1. Respond to incoming calls and emails, logging customer requests accurately.
2. Raise reactive routines and purchase orders.
3. Monitor and close jobs, attaching relevant documentation.
4. Ensure timely data input/output.
Administrative Support
5. Prepare reports, trackers, and month-end documentation (journals, invoicing, accruals).
6. Maintain asset registers, uniform/equipment inventories, and filing systems.
7. Support site managers and SLT during absences.
8. Assist with audits and document archiving.
General Administration
9. Manage diaries, schedule meetings, take minutes, and arrange events.
10. Create and manage documents, spreadsheets, and presentations.
11. Compile reports and support the production of key documents.
12. Maintain confidentiality and professionalism in all communications.
13. Maintain clear communication with clients and internal teams.
14. Attend meetings, training sessions, and contribute to team updates.
What We're Looking For:
15. Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
16. Strong organisational and multitasking skills.
17. Excellent written and verbal communication.
18. Personable and collaborative, with a customer-focused approach.
19. Ability to work independently and as part of a team.
20. Must be capable of achieving security clearance.
21. Experience in Facilities Management or Building Services (desirable).
22. Familiarity with Maximo (desirable).
Benefits:
23. Competitive salary and benefits package.
24. 25 days of holiday per year plus UK bank holidays.
25. Opportunity to work in a dynamic and diverse environment.
26. Career development and training opportunities.
27. Access to Mitie's employee benefits via the Celebration Hub.
Additional Information
MOD security clearance and DBS Standard required. To meet national security vetting requirements, you will normally need to have been resident in the UK for at least 3 years to gain a Counter Terrorist Check, 5 years for Security Clearanceprior to the date of application.
Proof of right to work in UK is essential.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ashish Singh at .