StreatfieldHealth Centre is a friendly, team‑orientated GP practice in Harrow, London HA3. We are looking to recruit a part‑time practice receptionist to work with our team to serve our population of approximately 8000 patients. We are looking for an enthusiastic, versatile and dynamic team player person who is multi‑skilled with a passion for patient care. We are an established training practice with 2 GP partners, 4 salaried doctors, an Enhanced Nurse Practitioner and 2 healthcare assistants. We have very high QOF and target achievements; we were rated as ‘Good’ by the CQC at our last inspection.
Main duties of the job
Offer assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Facilitate effective communication internally and externally.
About us
We are a friendly, supportive and efficient training practice. Our multi‑skilled team work in collaboration to provide excellent care to our patients.
Mentoring and support is at the heart of everything we do.
EMIS practice.
Job responsibilities
The duties and responsibilities to be undertaken by members of the reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels:
* Opening up/locking‑up of Practice premises and maintaining security in accordance with Practice protocols
* Maintaining and monitoring the Practice appointments system – Patchs
* Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
* Processing and distributing incoming (and outgoing) mail
* Taking messages and passing on information
* Filing and retrieving paperwork
* Processing repeat prescriptions in accordance with Practice guidelines
* Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
* Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
* Clearing and re‑stock consulting rooms as required
* Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
* Ordering, re‑ordering and monitoring of stationery and other supplies
* Dealing with clinical waste
* Keeping the reception area, notice‑boards and leaflet dispensers tidy and free from obstructions and clutter
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post‑holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
* Using personal security systems within the workplace according to Practice guidelines
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
* Making effective use of training to update knowledge and skills
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
* Actively reporting health and safety hazards and infection hazards immediately when recognised
* Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role
* Undertaking periodic infection control training (minimum annually)
* Reporting potential risks identified
Equality and Diversity
* Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in a manner which is welcoming to and of the individual, is non‑judgemental and respects their circumstances, feelings, priorities and rights.
Personal/Professional Development
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
* Work effectively with individuals in other agencies to meet patients needs
* Effectively manage own time, workload and resources
Communication
* Communicate effectively with other team members
* Communicate effectively with patients and carers
* Recognise people's needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services
* Apply Practice policies, standards and guidance
* Discuss with other members of the team how the policies, standards and guidelines will affect own work
* Participate in an audit where appropriate
Qualifications
* GCSE English and Maths Grade C / 6 or above.
* Basic IT skills
* EMIS Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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