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As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving beauty sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers. This is a full-time role.
Through your passion for the brand, you will demonstrate an attitude that befits Parfums Christian Dior at all times.
MAIN RESPONSIBILITIES
SALES:
To be an expert on makeup and skincare, able to present and apply products to inspire and gain new clients.
* To proactively sell Parfums Christian Dior products and provide a luxury standard of service to customers.
* To be aware of and achieve or exceed sales targets, as set by your line manager.
* To proactively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU).
SERVICE:
* To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients.
* To initiate contact with clients and welcome them both on counter and through traffic stopping.
* To develop personal relationships with clients and gain loyalty, introducing the DIOR VIP loyalty and reward scheme to all clients.
* To educate clients on Parfums Christian Dior products and the brand.
* KPI - to achieve target for Mystery Shopping.
GENERAL:
* To participate in merchandise management and ensure that it is in line with corporate guidelines.
* To monitor stock levels, report any issues, and ensure that there are sufficient levels.
* To adhere to all company procedures and policies, as outlined in the employee handbook.
* To update IPOS tool with client data including all sales and client profiles.
* To develop and utilise customer database on IPOS to build clientele (phone calls, product launch events, and appointments).
Profile
PERSON SPECIFICATION:
In order to be successful in this role, you will be:
* Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate.
* Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best luxury service.
* You will be driven and results-oriented, seeking out ways to continually grow the business through events and counter activity.
* Self-confident; able to approach and engage with customers at ease, using your strong selling skills.
* Immaculately groomed and presented; embodying the elegance that customers have come to identify with Parfums Christian Dior.
Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous.
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