Role Purpose
The role holder will lead key operational functions of the organisation, providing effective line management and leadership of ops team to ensure that:
* the business is commercially viable through liaison with finance team.
* the offer is effectively marketed
* BEP programme delivery/directors are properly supported
* BEPs internal processes are fit for purpose to serve our customers and make us easy to deal with.
* all parts of the business run smoothly and efficiently in terms of every day functionally and change management, when required.
* Lead and manage organisational initiatives, bringing ops and delivery teams together.
Wider focused working:
Wider focused working:
Strategic partnerships within Birmingham and beyond
Liaison across the organisation regarding IT/ Systems, Finance, MarComms, HR etc
Acting as a member of the SLT
Acting as a lead ambassador for BEP
Key responsibilities.
Strategic Planning
Take a strategic lead on reviewing, refining, improving, implementing current organisation-wide processes and systems to support the successful delivery of our offer to schools and other clients.
Ensure all organisational systems connect, relate and integrate and therefore support the work of the organisation
Provide leadership and direction to the operations team to ensure systems continuously work well and projects are successful
Collaborate with senior leadership team to ensure that the processes and systems continually the organisation’s objectives, flexing and adapting as required
Be proactive in anticipating necessary change and support requirements to support organisational delivery.
Contribute to the development of long-term plans and policies to support the growth and success of BEP.
Digital Technologies
Provide strategic oversight and leadership to the development and delivery of BEP's digitalisation strategy.
Ensure that the organisation remains up to date with IT resources that are fit for purpose for the functions of different teams.
Data Management and Analysis
Oversee the collection, analysis and interpretation of operational data to inform decision making.
Implement systems to track key performance indicators and report on operational performance.
Collaboration and Communication
Foster effective communication and collaboration among the operations team and delivery teams.
Facilitate cross team initiatives to promote a cohesive and supportive operational environment.
Interact on a professional level with BEP colleagues, members of the board, partner organisations and our customers.
Staffing and Resources
Provide line management as indicated by the organisation structure.
Positively conduct and contribute to appraisal reviews/staff development processes.
Undertake induction and manage probation for new staff.
Contribute to the recruitment and induction of new staff.
Promote teamwork and effective working practices.
Other duties
Support the vision, mission and values of BEP.
Promote a culture of collaboration and joint working across BEP working with SLT to refresh our behavioural framework
Play a role in developing and promoting a culture of continuous improvement and customer focus across the operational teams, identifying improvement opportunities and recommending action as necessary.
Responsible for compliance of the duties and responsibilities of the post.
Be aware of and comply with policies and procedures relating to safeguarding, health and safety, security, confidentiality and data protection.
Others
To ensure BEP is aware of, and complies with all legislation and good practice guidance inrelation to all Operations-related activities
The post holder may be required to lead or support other projects as required by theorganisation.
To undertake any other duty as required by the organisation, commensurate with pay grade, skills and experience.
Person Specification
Criteria
Measure Application/Interview/Test (A/I/T)
Experience
Relevant qualification or relevant experience in a similar role
A
Working knowledge of financial management, HR, H and S, marketing
A
Experience of working with senior school staff and admin/ops staff
A
Experience within the education sector
A
Proven experience in ops management of a multi-faceted organisation
A
Strong commercial experience/awareness
A/I
Experience of developing, implementing successful systems and processes, including meeting the changing needs of senior leaders and teams
A/I
Experience of managing organisational change
A/I
Experience of successful line management
A
Demonstrable experience of operating at a senior level, and leading and motivating a team to meet key performance indicators.
A
Evidence of ability to work under pressure and deliver results in a multi-faceted role.
A/I
Working with, supporting and advising senior leaders, to fulfil their responsibilities successfully
A
Demonstrate proficient use of Microsoft products (Word, Excel, Outlook and PowerPoint).
T
Working knowledge of financial management, HR, H and S, marketing
T
Experience of working with senior school staff and admin/ops staff
A/I
Experience within the education sector
A
Skills
Excellent written and verbal communication
I/T
A good listener
I
Ability to use initiative and prioritise workload
A/I/T
Ability to think ahead and plan
A/I/T
Ability to think outside of the box and problem solve
A/I/T
Skilled at working under pressure
A/I
Strong interpersonal skills
I
Ability to plan, manage and organise own workload effectively
A
Can get the best of direct reports by managing individuals and teams effectively
A
Proven commercial aptitude
A/I
A good listener
I/T
Ability to use initiative and prioritise workload
A
Personal qualities
High professional standards
A
Resilient, motivated and positive, flexible approach to all challenges
I
Willingness to say when things are going wrong, own it and ask for help
A
Commitment to confidentiality
A
Strong leadership skills and evidence of building excellent working relationships
A/I
Commitment to getting things done, whatever is needed, including pitching in
I
Has professional gravitas
I
Open-minded, honest, welcomes feedback and acts on it, can give it
A/I
Other
Comply with safer recruitment and DBS
A
Behaviours
Linked to our Behavioural Framework with specific focus on:
Leading by example
Takes ownership
Working collaboratively
Delivering successful outcomes
Developing self and others
Effective communication
Managing resources and risk
Evaluating options and problem solving
Note:
The organisation reserves the right to make reasonable changes to this job description in consultation with the employee.
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