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Role Purpose
You will be responsible for the shop and the team in the absence of the Shop Manager, including operating and managing the shop effectively. Your daily tasks will include assisting with the smooth running of the store, maintaining high standards, accepting and paying out bets, and delivering excellent customer service. You will also be responsible for opening and closing the shop and managing operations in the absence of the Shop Manager.
Role Profile
* Job Title: Assistant Manager
* Function/Department: Retail
* Reporting To: Shop Manager
* Location: Reddish
Key Responsibilities
* Support the Shop Manager with daily operations and team management.
* Lead the shop team in managing daily operations, including opening and closing the shop.
* Manage cash procedures and utilize the company's Time and Attendance system, ensuring adherence.
* Maintain shop presentation standards and encourage team ideas for improvements.
* Ensure excellent customer service and guide the team in delivering it.
* Accept bets accurately via multiple channels, including betting terminals and EPOS system.
* Act as a Brand Ambassador, introducing customers to digital and multi-channel services.
* Ensure operational procedures, including cash handling and security, are followed.
* Adhere to Social Responsibility duties.
Knowledge, Skills, and Experience
Essential Skills and Experience
* Leadership ability with team inspiration skills.
* Strong relationship-building with colleagues.
* Operate with trust and integrity, serving as a role model.
* Excellent communication skills for guiding and providing feedback.
* Adaptability and problem-solving skills.
* Customer-focused with a people-oriented attitude.
* Interest in sports and ability to build rapport with customers.
* Ambition to progress within the company.
Desirable Skills and Experience
* At least 1 year of Assistant Manager/Supervisor retail experience.
* Industry experience is a plus but not essential; training will be provided.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industries: Gambling Facilities and Casinos
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