Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand?
If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in Manchester, where you’ll play a key role in ensuring smooth IT operations for internal users.
What You’ll Be Doing:
* Acting as the first point of contact for IT support requests via phone, email, and ticketing systems
* Logging, prioritizing, and resolving IT issues efficiently, ensuring minimal disruption to users
* Troubleshooting and supporting Microsoft 365, Windows OS, and IT applications
* Managing Active Directory tasks such as user account creation, password resets, and permissions
* Diagnosing and resolving hardware and software issues for desktops, laptops, and peripherals
* Escalating complex issues to the appropriate technical teams while maintaining ownership of user communication
* Assisting with basic network troubleshooting and connectivity issues
* Documenting solutions and contributing to the IT knowledge base for future support
* Supporting IT onboarding processes for new employees
What Experience We’re Looking For:
* Previous experience in a Help Desk, Service Desk, or IT Support role
* Strong knowledge of Windows OS and Microsoft 365 administration
* Experience with Active Directory (user management, password resets, group policies)
* Ability to troubleshoot hardware, software, and basic network issues
* Excellent communication skills, with the ability to support both technical and non-technical users
* Experience using ticketing systems and following ITIL-based service desk processes
* A proactive and customer-focused approach to problem-solving
Desirable but not essential:
* Experience with Microsoft Azure or cloud-based IT support
* Knowledge of ITIL principles or certifications
What’s In It for You?
* Ongoing professional development and training
* Annual performance-based bonus
* Free on-site parking
* Competitive company pension scheme
* Opportunities to gain certifications