O To manage the day to day sales function.
o To ensure the necessary disciplines are maintained throughout the organisation to guarantee the integrity of MRP output.
o To work within the framework of IATF16949 and ISO
o To ensure sales orders and quotations are actioned on a daily basis and maintain RFE/RFQ log.
o To liaise with customers and ensure their queries are answered promptly and efficiently..
o To ensure that relevant Customer Schedule information is fully up to date prior to the major weekly MRP run.
o To complete all required customer specific documentation in a timely manner.
o To ensure that Customer Schedule/Order information is fully up to date and input into Winman prior to the major weekly MRP run.
o To ensure that schedules i.e. build plans, pack lists and manufacturing orders, are presented to the shop floor, packing area in a timely manner with maximum stability.
o Liaise with designated customers on schedule requirements/performance.
o To be jointly responsible for Sales and Despatch KPI's – Delivery Performance and Customer Satisfaction.
o To work under own initiative to ensure smooth running of day to day requirements.
o To maintain customer Purchase Orders, customer price and cross reference files.
o To maintain all documentation, including sales orders and quotations, to the standards required by the Company Quality Procedures.
o To generate daily and monthly reports as required including Sales Day Book.
o To assist in the provision of sales information, customer trends etc.
o To complete customers Long Term Declarations as required.
o To maintain change requests and computer change requests as necessary.
o To collate and assess all Valpak data for once yearly submission.
o To co-ordinate import / export transport and necessary shipping documentation.
o To be responsible for arranging the most cost effective method of shipping ad-hoc parcels / documents.
o To operate customer communications system as necessary, working with customers or third party IT personnel to correct any problems.
o To maintain data on Winman by inputting customer schedules on a weekly basis.
o To communicate with customers regarding shipping information to maintain positive customer relations, with ASN and EDI systems as required.
o To understand and adhere to any customer specific requirements.
o To communicate with Production by means of system generated pick lists and manufacturing orders.
o To produce customer labels from data received from customer as required.
o To ensure availability of packaging and place orders with relevant suppliers. Track expenditure and review cost down opportunities.
o To liaise with dispatch warehouse and update them on any changes to dispatch/customer requirements.
o To react to customer problem issues that may arise and take appropriate action in line with Company procedures e.g. QRM, 8D.
o To check customers scoring systems and contest scores as required.