IT Senior Analyst – Applications (Digital Transformation)
Location: Lyndhurst (Hybrid – 50% office based)
Salary: £40,174 – £43,236 per annum Hours: Monday – Friday, 37 hours per week
Benefits:
• Competitive salary with progression opportunity based on performance
• Hybrid working – 50% office, 50% home
• 27 days annual leave plus bank holidays
• Local Government Pension Scheme with additional voluntary contribution options
• Collaborative, supportive ICT and transformation teams
• Involvement in major digital transformation programmes
• Cycle to Work Scheme
• Discounts at major retailers, supermarkets, and restaurants
• Access to 24/7 Employee Assistance Programme for personal, legal, and financial support
• Free onsite parking
Summary:
As IT Senior Analyst, you will be responsible for leading the support, development, and enhancement of key business applications. This role will play a vital part in delivering digital transformation projects that improve customer experience, streamline processes, and support modern ways of working. You will collaborate with technical teams, business stakeholders, and third-party providers to ensure systems are secure, efficient, and fit for purpose.
Responsibilities:
• Lead support and development of key applications in line with service level agreements
• Provide expert technical advice and support across the organisation
• Design and deliver high-quality, secure IT solutions aligned with business needs
• Troubleshoot complex 2nd and 3rd line application issues
• Collaborate with ICT teams to implement permanent fixes and shift-left strategies
• Contribute to application upgrades, integrations, and digital transformation projects
• Maintain accurate system documentation and performance reporting
• Supervise analysts, graduates, and apprentices where assigned
• Support ICT business continuity and disaster recovery planning
• Monitor contracts and software licence requirements for assigned applications
• Liaise with third-party suppliers to resolve technical issues and manage updates
• Promote security and compliance in line with ICT policy and standards
Key Skills & Experience:
Essential:
• Strong background in ICT systems and application support
• Hands-on experience with Microsoft 365 including Teams, SharePoint, and Power Platform
• Proficiency with Power BI, Power Apps, and Power Automate
• Excellent SQL Server knowledge and ability to write SQL queries
• Experience supporting both on-premise and cloud-based applications
• Proven ability to manage and deliver projects within agreed timelines
• Strong communication and problem-solving skills
• Ability to manage conflicting priorities and deliver high-quality results
• Full UK driving licence and access to a vehicle during working hours
Desirable:
• Previous experience supervising junior team members
• Experience working on digital transformation projects in the public sector
• Familiarity with CRM systems, data integrations, and Agile methodologies
ICT Senior Analyst Qualifications:
Desirable:
• Degree in a relevant ICT field or equivalent qualification
• Relevant certifications in ICT, project management, or ITIL
If this opportunity sounds right for you, please apply and a member of the Pin Point Recruitment team will be in touch