Responsibilities
* Protect customers and colleagues from physical and verbal abuse
* Deterrence of violence and public order offences
* Patrol the store and other areas and undertake checks as per site assignment instructions
* Deterrence of till snatchers, trolley push outs and other bulk thefts
* Record any suspicious activity on an incident report ensuring the correct information is captured using the SMART system and inform store management
* Deal with any difficult situations that arise in a safe and professional manner
* Be conversant with the Electronic Article Surveillance tagging system and conduct regular checks of tagging standards
* Monitor store CCTV where appropriate
* Complete retrospective CCTV reviews focusing on shrinkage
* Be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge and hold a valid SIA licence, identity badge and all badges must be valid
* Understand and always implement the ‘Ways of Working'
* Liaise with store management teams giving clear and concise feedback
* Liaise with Police and crime partnerships where required to foster a great working relationship to support crime reduction in store
* Complete reports by recording observations, information, occurrences and surveillance activities using SMART
* Utilise all equipment and technology to their fullest potential to maximise impact on security and store losses
* Report all incidents fully by the end of the shift using the SMART system
* Wear and activate BWCCTV in accordance with company procedures
* Identify and rectify behaviours and situations that endanger health, safety and well being of colleagues, customers and fellow officers in a timely manner in line with company policies
What We Are Looking For
* SIA licence (Frontline Security Guarding, Door Supervision or Close Protection) or have passed the relevant SIA training and hold valid certificates
* Full five year check‑able employment and education history
* Experience of delivering customer service
* Excellent communication skills required both written and verbal
* Adaptable communication style to meet the needs of different people groups
* Ability to work in a fast‑moving services business
* Capability in the use of technology
* Good attention to detail
* High level of enthusiasm and passion
* Previous experience in a similar role desirable but not essential
* Public Space Surveillance SIA licence desirable but not essential
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