Customer Experience Concierge - Homework UK Wide
Salary and benefits £25,000 to £30,000 plus incentives & excellent benefits Contract length Permanent, Full time Locations UK wide and home-based
Locations
Customer Experience Concierge - Homework UK Wide is available in the following locations:
1. Home-based
2. England
3. Bedfordshire
4. Berkshire
5. Bristol
6. Buckinghamshire
7. Aylesbury
8. Cambridgeshire
9. Cambridge
10. Peterborough
11. Cheshire
12. Chester
13. Cleveland
14. Cornwall
15. County Durham
16. Durham
17. Cumbria
18. Derbyshire
19. Devon
20. Exeter
21. Plymouth
22. Dorset
23. East Sussex
24. Brighton
25. Essex
26. Gloucestershire
27. Cheltenham
28. Gloucester
29. Greater London
30. Central London
31. Greater Manchester
32. Manchester
33. Hampshire
34. Portsmouth
35. Southampton
36. Herefordshire
37. Hertfordshire
38. Humberside
39. Hull
40. Kent
41. Lancashire
42. Lancaster
43. Preston
44. Leicestershire
45. Lincolnshire
46. Merseyside
47. Liverpool
48. Middlesex
49. Norfolk
50. Norwich
51. Northamptonshire
52. Northumberland
53. North Yorkshire
54. York
55. Nottinghamshire
56. Oxfordshire
57. Oxford
58. Shropshire
59. Somerset
60. Bath
61. Taunton
62. South Yorkshire
63. Sheffield
64. Staffordshire
65. Stoke-on-Trent
66. Suffolk
67. Surrey
68. Tyne and Wear
69. Newcastle-upon-Tyne
70. Warwickshire
71. West Midlands
72. Birmingham
73. Coventry
74. West Sussex
75. West Yorkshire
76. Bradford
77. Halifax
78. Leeds
79. Wakefield
80. Wiltshire
81. Salisbury
82. Swindon
83. Worcestershire
84. Redditch
85. Worcester
86. Wales
87. Caernarfonshire
88. Cardiganshire
89. Carmarthenshire
90. Clwyd
91. Wrexham
92. Denbighshire
93. Dyfed
94. Flintshire
95. Glamorgan
96. Cardiff
97. Swansea
98. Gwynedd
99. Mid Glamorgan
100. Monmouthshire
101. Newport
102. Pembrokeshire
103. Powys
104. Scotland
105. Aberdeenshire
106. Aberdeen
107. Angus
108. Dundee
109. Argyll and Bute
110. Ayrshire and Arran
111. Banffshire
112. Berwickshire
113. Caithness
114. Clackmannanshire
115. Dumfries
116. Dunbartonshire
117. East Lothian
118. Fife
119. Inverness-shire
120. Inverness
121. Lanarkshire
122. Glasgow
123. Midlothian
124. Edinburgh
125. Moray
126. Nairn
127. Perth and Kinross
128. Perth
129. Renfrewshire
130. Stirling and Falkirk
131. Sutherland
132. West Lothian
133. Western Isles
134. Wigtown
135. Northern Ireland
136. Belfast
Our client is the ultimate tailor-made holiday company, offering luxury, bespoke travel itineraries using their unique blend of first-hand destination expertise, services, and superb relationships with their carefully selected travel partners.
They’re now looking for customer focused travel industry professionals to join their growing team as a Customer Experience Concierge. Successful candidates will be responsible for the delivery of an exceptional concierge service to our client's customers and will be responsible for providing day-to-day sales, operational, and administrative support to the sales team and customers, playing an integral part in the overall performance and achievement of our client's targets. You’ll be working in a fast-paced environment, will need a keen eye for detail and be willing to help and assist in any way you can.
In return, our client can offer fully homebased working, a competitive salary of up to £30k DOE plus incentives and other great travel industry benefits.
If this role is of interest to you, please contact us for a confidential chat, or apply online.
Role of Customer Experience Concierge:
137. Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service.
138. Action flight schedule changes, ensuing all other booking components are updated accordingly.
139. Issue any document changes to customers, due to an amendment, cancellation, flight schedule change or notification regards to a booking.
140. Support with administration of customer bookings including invoicing and documentation.
141. Monitoring of and responding to Trustpilot customer reviews.
142. Managing formal customer complaints to resolution in line with ABTA guidelines.
143. Supporting the delivery of exceptional Customer Service which is measured through customer satisfaction ratings and positive reviews through Trustpilot, Google and Review Centre.
144. Manage customer reviews and respond in line with internal processes and procedures.
Skills required for the role:
145. Proven experience in a similar role within the travel industry.
146. In depth travel industry product knowledge.
147. Excellent communication skills, both verbal and written.
148. Strong customer focus and empathy
149. Exceptional attention to detail and organisational skills
150. Able to work in a fast-paced environment
151. Strong problem-solving skills.
If you’re interested in learning more about this Customer Experience Concierge opportunity, please contact us today for a confidential chat or press the apply online button now!