Regulatory Policy Manager
Closing date: 25 July 2025.
Interview date: 12 August 2025.
Overview
It is an exciting time to join the Legal Services Board as we work in collaboration with the legal services sector to deliver our ambitious 10-year strategy. The strategy’s golden thread is the need to reshape legal services to better meet society’s needs. We have identified some big challenges facing the sector that we are working to tackle to ensure fairer outcomes, stronger confidence and better services for the public.
We are recruiting a Regulatory Policy Manager for a fixed term period of 8 months to cover maternity leave to lead policy and strategy projects within our portfolio. Our portfolio of regulatory policy work focuses on themes including professional ethics, access to justice, equalities and diversity, consumer protection, technology and innovation and disciplinary and enforcement.
The LSB prides itself on its flexible working policies and we welcome applicants who would like to work full-time or part-time or as part of a job share.
Why does our work matter?
Legal services are of central importance for consumers, our economy and wider society:
* Between 2019 and 2023 66% of adults based in England and Wales had at least one legal issue
* Those experiencing a contentious legal issue experienced stress (53%), lost money (29%) or suffered ill health or injury (16%)
* 3 out of 10 small businesses face a legal problem every year and 16% rate the seriousness of their problem at least 8 out of 10
* The sector contributed £34.2bn to the economy and employed 311k people in 2022
As the oversight regulator for legal services, we are responsible for ensuring that the legal services market is working well for consumers and the public more widely. We are responsible for setting the regulatory framework for the frontline sector regulators to implement. We hold them to account for their performance on an ongoing basis.
What do Policy Managers do?
We have a dynamic, focused team of around 15 Policy Managers and Associates who are responsible for leading our policy and regulatory work. This involves:
* Leading our long-term policy and strategy projects on issues like ensuring the legal sector complies with their ethical obligations, encouraging access to justice for those who need it, ensuring consumers can make informed risk based choices and responding to the opportunities technology and innovation present for both consumers and regulatory approaches.
* Acting as relationship managers for the regulators, including assessing their performance against our regulatory performance framework.
You can see our full work programme here:
Person Specification
Core responsibilities:
* Work closely and collaboratively with internal and external stakeholders
* Develop robust and well-evidenced policy options
* Manage projects effectively
* Have excellent drafting skills and produce high quality reports and documents
* Influence others through written and oral communications
* Provide support, specialist knowledge and constructive challenge as part of a team
* Lead teams – as a line manager and/or a project leader
Experience and qualities:
* The ability to create and deliver robust and evidenced policy proposals
* The ability to think critically and strategically with an eye on the wider context that shapes our work
* The ability to work confidently with ambiguity and complexity and make finely balanced decisions, driving intellectually complex issues to a firm practical conclusion
* Highly developed interpersonal skills to build and maintain complex, sensitive and influential relationships across a wide group of regulators and stakeholders
* A strong and demonstrable commitment to equality, diversity and inclusion as a colleague and a regulator
* Excellent collaboration skills both within the organisation and across organisational boundaries
* Strong organisational, delivery and project management skills
Benefits
The hours are 35 hours per week, a defined contribution pension scheme with an employer’s contribution of 12-13% of salary, benefits allowance of 10%, which can be taken as salary and an annual leave entitlement of 25 days in addition to statutory bank holidays.
Salary: C.£50,000 per year depending on experience.
Further information
The LSB has a flexible working policy that enables colleagues to choose whether they want to work from home, the office or a hybrid of both. You can be based anywhere in the UK but will be required to attend the London office when there is a business need.
The LSB is committed to reducing inequality, valuing diversity and enabling inclusion. We welcome applications from people from all parts of the community.
How to apply
Please write a cover letter outlining why you want the job and the skills and experience you will bring (based on the person specification) and with your CV send via the button below.
Please send your covering letter and CV as one word document (not a separate cover letter and CV) as we anonymise the applications before they go to the shortlisting panel.
Please note that applications that do not have a cover letter or CV will not be considered.