About the Role: One of my local government clients is seeking to recruit a proactive and detail-oriented Income Officer to join their Housing or Finance team based in Wenvoe, Cardiff. This is an excellent opportunity for someone with experience in income recovery, rent collection, or housing finance, looking to work within a dynamic local authority setting. Key Responsibilities: * Manage a caseload of rent and service charge accounts, ensuring payments are collected in line with agreed procedures. * Monitor accounts for arrears and take timely, appropriate recovery action in accordance with council policies. * Engage with tenants/residents to resolve arrears cases, including setting up affordable repayment arrangements. * Liaise with internal departments, support agencies, and housing officers to resolve payment issues. * Maintain accurate records of all communication and actions taken using the Council’s housing or finance systems. * Issue formal notices where required and prepare cases for legal action or escalation. * Provide advice and support to residents regarding welfare benefits, budgeting, and financial hardship where applicable. About You: * Experience in income collection, arrears management, or a similar finance/housing-related role. * Strong communication skills and the ability to handle challenging conversations professionally and empathetically. * Good working knowledge of housing benefits, universal credit, and other financial support systems. * Confident using IT systems to manage caseloads, record data, and produce reports. * Highly organised, with a methodical and proactive approach to income recovery. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd