We have an exciting team management opportunity to join our First Contact Resolution team and share our vision to create the best experience for our customers.
What youll be doing as Customer Service Team Manager
As the Customer Service Team Manager, you will be working in a busy blended environment, managing a team of high-performing Customer Service Advisors. You will be responsible for driving operational performance in your team, as well as supporting our people to take ownership of customer issues, driving the first-time resolution. This is an exciting time to join the business, as high levels of investment have been made with the implementation of a brand-new state-of-the-art billing system. As part of a period of investment and growth, our Team Manager positions have been created in order to drive performance, quality and to invest in supporting our customer service advisors and customers.
People Leadership/Performance management: You will set high standards and carry out quality monitoring to ensure we are getting it right the first time for our customers. Through regular 1-2-1s, planned and in the moment' coaching sessions, you will use performance data to lead an improvement in your teams performance and experience of our customers.
Deliver Customer Outcomes: You will share and weave your contagious passion into everything, so our customers ...