Job Description
1st Line Support Technician (MSP)Chichester / Bognor Regis area (PO20)£24,000 - £30,000 + excellent training, certifications, hybrid working and genuine career progression
Are you working within an MSP / IT support co. and now looking for the next step in your IT career?
We’re working with a highly regarded and growing Managed Service Provider with an excellent reputation for customer service and a genuinely supportive team environment. Due to continued growth, they’re looking for a 1st Line Support Technician to join their busy Service Desk team.
This is a fantastic opportunity for someone who has already gained some good IT support experience, who enjoys helping people, wants exposure to a wide range of technologies and is keen to progress towards 2nd Line support and beyond.
You’ll be joining a business that actively invests in training, development and certifications, with senior engineers who are happy to mentor and support your progression.
What you’ll be doing:
* Acting as the first point of contact for clients via phone, email and helpdesk system
* Troubleshooting and resolving 1st line technical issues remotely
* Supporting users with Windows, Microsoft 365, passwords, connectivity and general desktop support issues
* Logging and managing tickets through to resolution in line with SLAs
* Keeping clients updated with clear, friendly communication
* Preparing and configuring laptops, desktops and new user setups
* Escalating more complex issues to 2nd Line engineers whilst continuing to learn from the wider team
What we are looking for:
* Previous experience working within an MSP / IT Support Services environment is ESSENTIAL
* Strong customer service and communication skills
* Good understanding of Windows desktop environments and Microsoft 365
* Experience working with ticketing/helpdesk systems
* A proactive attitude and genuine desire to learn and progress
* Full UK driving licence preferred
What’s on offer:
* £24,000 - £30,000 salary depending on experience
* Hybrid / flexible working after training
* 9-day working fortnight
* Paid training and IT certifications
* Clear progression pathway towards 2nd Line Support / Projects / Cyber Security Teams
* Friendly, collaborative team culture
* Exposure to a wide variety of technologies and clients
* Long-term career opportunities within a growing MSP
This role would suit someone currently working in a 1 st Line Support / Helpdesk MSP Support role who is looking for more exposure, better training and a clear route to progress their technical career. Sound interesting? Apply today.
Integral Recruitment is acting as an employment agency regarding this vacancy.