Monitoring & Backup Engineer Location: Northampton (hybrid) Salary: up to £30K As a Monitoring & Backup Engineer you will join an exciting, fast-paced area of our Managed Service, striving to deliver all-round service excellence to our customers with a proactive mindset. You will play a key role in areas such as the day-to-day operation and monitoring of monitoring & backup systems, supporting stability and early issue detection and delivering core processes/activities. Job Role Responsibilities The Monitoring & Backup Engineer role will assist the Managed Service Operation Centre maintaining and managing our current toolset alongside assist the Monitoring and Backup team with day-to-day operational Requests and Incidents to ensure the smooth operation of our client’s infrastructure. The following key aims are expected: * Carry out daily monitoring and first-line checks for Monitoring and Backup for the Managed Service Operation Centre. * Provide technical support and escalate to relevant teams where required for all customers and resellers. * Act as an initial escalation point and follow documented escalation procedures for Bechtle products and services. * Analyse events, perform initial troubleshooting and incident triage on the related systems communicating with relevant teams or third parties responsible for managing the systems for quick alert resolution. * Work with the Service teams to e...