Were working with an award-winning insurance brokerage known for excellent service and sound advice. Theyre now seeking an SME Account Handler to join their team-someone who takes pride in doing things properly and enjoys building strong relationships with clients and insurers.
This role focuses mainly on renewals and mid-term adjustments for a portfolio of SME commercial clients. Youll be a key contact, ensuring smooth account management and delivering a consistently high standard of service.
Responsibilities of the SME Account Handler:
* Manage SME commercial accounts, handling renewals, MTAs, claims, premium finance, and general queries.
* Build trusted client relationships, providing clear advice, the right cover, and excellent service.
* Work closely with Account Executives to retain and develop accounts through strong service and proactive rebroking.
* Ensure all activity complies with FCA regulations and internal procedures, keeping accurate records and documentation.
* Liaise with insurers and underwriters, managing policy documents and maintaining good relationships.
* Support colleagues when needed, assist with complaints, and take ownership of your own development and CPD.
What we are looking for:
* Experience in SME commercial broking with knowledge of a range of commercial insurance products.
* Confident communicator with a customer-focused approach and strong organisational skills.
* Comfortable using insurance systems (e.g. Acturis or Open GI) and Microsoft Office.
* Willingness to work towards Cert CII (if not already qualified).
Benefits:
* Salary £28,000-£35,000 depending on experience.
* Monthly bonus/commission scheme plus regular incentives.
* 25 days holiday plus 2 additional cultural days.
* Vitality healthcare (after probation) and life insurance (2x annual salary).
* Monday to Friday, 9.00am-5.00pm.
* Office-based with some hybrid flexibility.
* Pension contribution.
* Regular team socials, quarterly events, and employee recognition.
Ready to take the next step?
This is a great opportunity to join a respected business that values your expertise, offers room to grow, and genuinely cares about doing things the right way.
For a confidential chat, contact one of our specialist consultants and quote job reference NJR16082 .