Carbon60 are proud to be partnering with Lufthansa Technik Landing Gear Services to recruit for a Customer Service Specialist (Product Line Parts) within the Product Line Pats department. Lufthansa Technik are a global leading provider of maintenance, repair, and overhaul services for the civil aviation industry.
This Customer Service Specialist (Product Line Parts) position is on a permanent basis and has become available due to continued growth and expansion. The successful candidate is the first point of contact for operational topics regarding the external customer; making sure they are supported and up to date with their purchased landing gear process.
Role Responsibilities will include:
Own and manage Customer Service & Component Sale email inboxes for Product Line Parts.
Be primary point of contact between internal and external customers for Business Projects.
Ensure customer quotes are accurate, they are prepared, sent to customers and followed-up on a prompt
and timely basis.
Check customer orders for compliance with customer contracts and Business Project expectations and
communicate deviations to the affected stakeholders.
Perform daily routine customer follow up regarding their existing Business Projects.
Update and maintain database systems and quote logs.
Analyse customer complaints and provide appropriate actions.
Develop and maintain external customer relationship, organise customer meetings and customer visits.
Take initiatives for proce...