Job Description
ITIL Analyst
Hybrid working – Stafford
£38,754 salary + Benefits
Staffordshire Police are looking for an ITIL Analyst to join the team to support the ITIL Service Lead in the implementation and monitoring of governance, processes and procedures. As the ITIL Analyst, you will be responsible for the day to day management of end user support in the live environment.
Responsibilities
* The provision of excellent IT customer services across the force;
* Effective end user communication;
* Monitoring user satisfaction;
* Managing complaints;
* The effective provision of first /second line support;
* Service desk;
* Problem and Incident resolution
* Remote user support;
* Understanding and representing customers within IT processes and governance structures (e.g. Change Advisory Board);
* Asset Management
* Service Transition and Onboarding
Skills and Experience
- Experience in a similar role
- Excellent communication and documentation skills
- Significant experience of overseeing IT changes and/or release management
- Experience in Supporting Service Transition
Day to Day
1. Assist in identifying emerging and re...