Overview
Job Title: Customer Service Coordinator
Location: Telford
Work Model: Fully onsite
Duration: 28-Jul-2025 - 27-Jul-2026
Description: The essential skills required are:
* Proficiency in Microsoft 360, particularly Outlook, PowerPoint and Excel (knowledge of v-lookup formulas, etc.)
* Experience in customer service (2 years or more)
* Any extras would be welcome…
* We are looking for more energetic and robust individuals who can manage a wide range of processes, adapt flexibly, and thrive in a high-volume, fast-paced environment
* Strong computer office skills required for this position
* 5 Days a week onsite is mandatory.
Responsibilities
* Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer’s requirements and our contractual obligations.
* Provide quotation of sub-contract prices to customers via Sales system. Manage daily prioritization of customer’s orders and communicate status and manage escalations.
* Answer daily queries of customers, relaying information in documented form.
* Process customer’s new requests and ensure work is managed in a timely manner for Outsource by: triggering release of Service Orders to our suppliers for Outsource work.
* Partner with logistics to physically verify the units are progressing per the process.
* Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment.
* As required, handle requests to verify status for receipt or other processing steps for outsourced work.
* Update internal system notes for individual jobs.
* Follow quality procedures to log certificates onto the internal system for auditing purposes.
* Support the overall Outsource on-site duties on a day-to-day basis providing good teamwork and prompt support.
* Assure supply of high technology materials, equipment and/or services in accordance with supply chain optimization goals and management objectives.
* Sub contract admin will work from our Telford, England UK facility within Keysight’s Global Services Organization.
* General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling. Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.
* Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.
Qualifications
* Seniority level: Associate
* Employment type: Contract
* Job function: Information Technology
* Industries: Information Services
Referrals increase your chances of interviewing at eTeam by 2x
Additional notes
Sign in to set job alerts for “Customer Service Representative” roles.
#J-18808-Ljbffr