Customer Services Advisor (Bank) Tunbridge Wells Hospital | Sales and Business Development | Bank | Ad Hoc £12.58 per hour, dependent on experience Our Customer Services Team currently have an opportunity for a Customer Service Advisor. Start your journey with us whilst we’ll support you to be your best. You will liaise directly with customers, answering all Sales and Service enquiries. Prepare quotations for hospital services and contribute to business development, marketing and communication initiatives to promote the services of the hospital throughout the local community. The opportunity As our Customer Service Advisor, you will: Handle customer enquiries (both telephone and internet), supplying potential customers with information about the services offered at the hospital Support the Medical Secretaries and Hospital Bookings Teams to ensure that customer requirements/queries are effectively dealt with. Coordinate customer journeys, ensuring that customers have a good understanding of the defined customer journey expectations including identifying all hospital areas which have customer touch points to ensure shared knowledge and understanding Supporting target setting for customer retention rate Providing information required to enable other areas to respond to all customer enquiries to the defined quality and timeline standards Collating information which effect or influence the customer experience Introduce new processes to improve customer advise and service, as required The person To succeed as a Customer Service Advisor, you will need: GCSE English and Math's or equivalent qualification Excellent written and verbal communication skills Excellent interpersonal skills and a good level of IT literacy Good organisational skills Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £25.00 a month. Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role. It starts with you.