Job Description
Description
\nAbout the Role
As the PLAYXPERIENCE Manager, you will be responsible for leading a team of Shift Managers and team members to deliver exceptional standards of service as our guests navigate around the various activities, café and bar in the brand-new PLAYXPERIENCE. Each day you will oversee responsibility for all areas of the PLAYXPERIENCE covering both the ground floor made up of our Reception, Escape Rooms, Laser Tag, Neo Games, Batting Cage, VR-Cade and the Café and on the first floor, made up of Shuffleboard, Digi Darts, Glow Pong, Tech Putt, Reception and the Bar.
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You will drive sales initiatives creating memorable experiences for our guests will be key to your success. You will be accountable for delivering maximum yield on activities ensuring all guests can always enjoy everything that the PLAYXPERIENCE has to offer. You will be supportive and hands on with your leaders with the delivery of all activities; food & beverage and at the reception taking activity bookings, training, coaching and supporting the Shift Managers and team members to deliver memorable activities to brand standards, taking all opportunities to deliver F&B targets along with maintaining compliance in Food Safety, Health and Safety and Fire Safety.
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You will take responsibility for maintaining the highest standards of cl...