SEND Case Officer Directorate: Children & Young People Salary: £39,152 – £41,771 per annum (Grade 9) Pro Rata Contract: Part time 18.5 hours Location: Dudley About the Role We are seeking a motivated and skilled Case Officer to join our SEND Team within Children’s Services. You will play a key role in the statutory assessment process for children and young people with Special Educational Needs and Disabilities (SEND), ensuring that Education, Health and Care Plans (EHCPs) are completed to a high standard and within statutory timescales. This is a rewarding opportunity to make a meaningful difference to the lives of children, young people, and their families across the borough. Key Responsibilities Manage casework from initial referral through to completion of the statutory assessment process. Prepare, write and amend Education, Health and Care Plans. Liaise with parents, carers, schools, health and social care, and other agencies to ensure effective multi‑agency working. Attend Annual Reviews, Interim Reviews and emergency reviews as required. Prepare reports and documentation for panels and support decision‑making processes. Monitor the use of allocated funding within schools for pupils with EHCPs. Provide advice and guidance to schools and settings on statutory SEND processes. Support service development, including contributing to training and INSET for partner organisations. Promote and uphold safeguarding, equality, diversity and inclusion in all areas of work. Attending formal and informal mediations to resolve cases before they progress to SENDIST tribunal Provide support to Senior Case Officers and tribunal officers in relation to cases subject to the formal appeal processes. About You We are looking for someone who: Has experience in SEND, education, or children’s services. Is organised, confident and able to manage a varied and challenging caseload. Has strong communication, relationship‑building and report‑writing skills. Works well with families and professionals to achieve positive outcomes. Is committed to improving the educational experiences of children and young people with SEND. Additional Information A DBS check is required for this post. You must comply with all Council policies including safeguarding, data protection, and health and safety. Flexi‑time is available in accordance with service needs. Casual car allowance applies. Hybrid working involving ‘on-duty’ within the SEND offices. How to Apply To apply for this role, please click the Apply button on this page and complete the online application form. For an informal discussion about the post, please contact: Samantha Edwards by email Samantha.Edwards@dudley.gov.uk or 01384 817264 Join Us If you are passionate about SEND and want to help shape better futures for children and young people, we would welcome your application. The Council is committed to safeguarding and promoting the welfare of vulnerable groups and expect all staff and volunteers to share this commitment. We are committed to safeguarding and promoting the welfare of children and vulnerable adults; therefore, the post is subject to medical clearance and an enhanced DBS check. Workplace Attendance: Working in the office 3 days a week (pro-rata) or Onsite full time So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acl@dudley.gov.uk who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/ If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcing@dudley.gov.uk Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/ N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications LI-DMBC2019 Attached documents Job Description - Case Officer - Updated Oct 2025.doc Person Specification - Case Officer.doc Employee Benefits List.pdf