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Overview
Part Time: Permanent - 20, 25 or 30 hours per week
Start Date: 17/11/2025
Training: Monday - Friday 15:45–21:00 for 4 weeks from the start date before moving onto your shift pattern.
Shift Pattern: Monday - Friday, select either 5 day, 4 day or 3 day week between the times of 11:30 and 21:00.
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Home Connections role with EE. Join our Home Connections Team in EE Dundee. You’ll be talking to customers over the phone when they first join us, guiding them through the process of getting their products and services connected, and helping with any initial queries around in-home setup or their first bill.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’ll do everything we can to ensure you don’t miss an appointment or can look after your family in an emergency. We offer options to schedule your own breaks, bank time, and occasional home working.
What’s in it for you?
* A great starting salary of £26,968 (Pro Rata) plus incentives and bonuses.
* Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
* Market-leading paid carer’s leave, up to 2 weeks off for carers to support colleagues who are caring for family or friends who are disabled, ill, or elderly.
* Family Leave - Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year, whichever way you choose to grow your family.
* Hugediscounts of EE & BT products including Mobile and Broadband – saving you hundreds of pounds every year.
* Support in carving your own career path. We are passionate about developing our people and will support you in achieving the career you want.
* Season Ticket Travel Loan – funds to pay for your travel to and from work up front.
* Volunteering days to give back to your local community.
* Optional Private Healthcare and Dental cover to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Telecommunications
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