Overview
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
William Hill is part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966. Our Retail team sits at the heart of the high-street experience. We empower our teams to work in a way that is best for them, celebrate our differences, and win together.
Responsibilities
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Demonstrating how to use betting terminals to customers
* Building relationships with customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns
* Our shops have a variety of opening times between 8am–10pm, Monday to Sunday
* Shifts are devised on a rota basis and may change; evening and weekend work is included
What’s in it for you?
* Working hours: a range of full and part-time hours on offer
* Annual pay review and bonus scheme: base salary reviewed annually; potential for an annual performance bonus
* Holiday entitlement: 28 days holiday annually (pro rata)
* Birthday day off: an extra paid day off for your birthday within your birthday month
* Subsidised travel: discounted or free Oyster card for London-based roles (Zone 1-6)
* Pension plan: pension contributions matched to 4%
* Perks and discounts: discounts in high street shops, cinemas, and holidays
* Training and development: opportunities for growth and internal promotion
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Our Talent Acquisition team will review your application. If successful, you’ll receive a link to complete an online assessment via HireVue. Successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966. Our culture is built on trust and belonging, empowering teams to work in a way that suits them while aiming to win together.
More About Evoke
We’re a business that embraces change and progress. William Hill, 888, and Mr Green are under evoke, the new name for 888 Holdings. We offer flexibility and a culture built on trust, investing in your future to help you develop your strengths and build a career that’s right for you.
Location notes: Inverness, Dingwall, Tain, Aviemore, and surrounding areas in Scotland are mentioned as examples of where roles might be based.
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