Join Our Team as a Customer Advisor – SMR & Inspections Services | Bescot
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced contact centre environment? If so, we’d love to welcome you to our SMR & Inspections Services Team at Bescot as our next Customer Advisor.
Start Date: 27th October 2025
Training: Two weeks full-time (Monday–Friday, 09:00–17:00)
Your Role:
As a Contact Centre Advisor within our Service, Maintenance & Repair (SMR) team, you’ll be at the heart of our customer journey. You’ll manage service bookings from start to finish, ensuring a seamless experience by:
1. Assigning technicians to jobs
2. Coordinating with dealerships to confirm parts availability
3. Acting as the key point of contact for customers throughout their booking
Salary & Hours:
4. £25,396.80 per year (based on 40 hours per week)
5. Full-time, flexible shifts across Monday to Sunday: Weekdays: 08:00–16:00 / 09:00–17:00 / 10:00–18:00 Weekends: 09:00–17:00 (rotating with rest days)
Why Join Us?
At RAC, we go the extra mile for our customers—and we reward our colleagues for doing the same. Here’s what you’ll enjoy:
6. Eligibility for our bonus scheme
7. Pension contributions up to 6.5%
8. Life Assurance (2x salary, 4x for pension members)
9. Family leave support and flexible working
10. 24/7 confidential personal support service
11. Car salary sacrifice scheme (after 12 months)
12. FREE RAC Ultimate Complete Breakdown Cover from day one
13. Access to Orange Savings – discounts on retail, travel, tech & more
14. FREE onsite parking
15. Automatic enrolment into our Colleague Share Scheme – a unique opportunity to share in RAC’s success
What You’ll Be Doing:
16. Handling inbound and outbound customer calls
17. Managing bookings and updating systems accurately
18. Building product and process knowledge
19. Collaborating with your team to improve performance
20. Communicating confidently with internal and external stakeholders
What We’re Looking For:
21. Previous experience in customer service (contact centre experience is a plus)
22. Strong communication and upselling skills
23. Ability to manage complaints professionally
24. Excellent organisation, PC, and admin skills
25. A customer-first mindset and a drive to deliver a smooth, positive experience
If you’re ready to make a difference and be part of something special, apply now and become one of our #OrangeHeroes.
We’re proud to foster a culture that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences.