Support Team Manager page is loaded## Support Team Managerlocations: Leicester (New Walk)time type: Full timeposted on: Posted Yesterdayjob requisition id: R3860**Support Services Manager**Leicester Permanent | full-time | office based | competitive salaryMattioli Woods is a respected, FCA-regulated wealth management firm — and behind our client-facing work is an operations function that keeps everything moving. We're looking for a Support Services Manager to lead that function in Leicester.This is a hands-on leadership role. You'll manage day-to-day operations, develop your team, own supplier relationships and play an active part in how we integrate and scale, — including supporting acquisition activity as we continue to grow.**What you'll be doing:*** leading daily operations: — morning briefings, task allocation, post handling and team priorities* holding regular 1-1s, reviews and performance conversations that genuinely help people grow* designing and implementing training plans and building a team culture known for progression* managing key supplier relationships and contracts, including Royal Mail and franking agreements* supporting merger integration: — facilitating planning discussions and ensuring acquired businesses are onboarded smoothly* spotting inefficiencies and leading improvement initiatives from start to finish**What we're looking for:*** proven people management experience: — you coach, develop and hold your team to high standards* strong organisational skills and the ability to stay calm when priorities compete* clear, credible communication at all levels – with your team, senior stakeholders and external partners* a proactive, solutions-focused approach; — you don't wait to be asked* the resilience to handle escalations and make sound decisions independently* experience in a service environment; financial services is a bonusThis isn't a back-office position, — it's a leadership role with real autonomy, genuine strategic involvement and the opportunity to shape how a growing team operates. If you want to make a visible impact and develop people in a growing organisation, this is worth a conversation.**Perks and benefits** competitive salary (depending on experience) 34.5-hour working week health cash plan (Core Level 1) 5% employer/5% employee pension 4x salary life assurance and group income protection 25 days’ holiday plus statutory (increasing with service) training and development opportunities a supportive, collaborative team environment### Introduce YourselfIntroduce yourself to our recruiters and we will get in touch if there is a role that seems like a good match.We know that finding the right role can be overwhelming. As a result, we want all candidates – from entry-level to leadership – to experience a fair and transparent recruitment process.Our selection process is an important part of our culture. We have therefore broken it down, mapping out the process your application may follow.
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