DB Cargo is recruiting a Maximo Technical Support Analyst to provide expert technical and application support for IBM Maximo (MAS) across our UK operations. This is a key role supporting depot teams, Production Managers, and field operatives - ensuring that our maintenance management system continues to operate efficiently and reliably.
You’ll be responsible for diagnosing, triaging, and resolving 1st and 2nd line Maximo support queries, maintaining a strong customer focus and ensuring issues are resolved promptly or escalated appropriately. Working closely with our technical partners and internal stakeholders, you’ll help maintain system performance and enhance user experience across DB Cargo’s operational network.
Responsibilities
What will you be doing?
You’ll be the first point of contact for Maximo related queries, combining technical skill with strong communication and problem solving ability.
Receiving, investigating, and resolving 1st and 2nd line support queries relating to IBM Maximo (MAS).
Logging and prioritising support tickets, ensuring response and resolution times meet agreed SLAs.
Troubleshooting system issues, identifying root causes, and implementing or coordinating fixes.
Escalating complex issues to 3rd line or the Technical Lead, providing clear documentation of actions and findings.
Providing expert advice and guidance to depot users, Production Managers, and field teams.
Reproducing and testing issues in non-live environments to ensure accurate diagnosis and resolution.
Supporting system configuration, data management, and routine maintenance tasks as required.
Collaborating with suppliers and internal teams to improve service delivery and Maximo performance.
Maintaining open communication with users throughout the lifecycle of their support cases, ensuring a positive customer experience.
Qualifications
What are we looking for?
Experience working with IBM Maximo in application support, configuration, or development.
Strong troubleshooting and analytical skills with a methodical approach to resolving technical issues.
Strong customer focus with the ability to communicate complex technical information clearly and professionally.
Experience working with relational databases (SQL Server, Oracle, or DB2) and good working knowledge of SQL.
Familiarity with IBM WebSphere, Apache Tomcat, or similar middleware technologies.
Understanding of Maximo configuration modules (domains, workflows, cron tasks, escalations, conditional expressions).
Experience with Maximo Integration Framework, REST APIs, or data migration using Migration Manager.
Ability to write or understand scripts in Python / Jython / Java.
Previous experience in a helpdesk or application support environment.
Self-motivated, organised, and able to work independently.
Experience delivering Maximo user training or supporting mobile applications would be an advantage.
What matters to you?
* 25 days annual leave plus bank holidays
* Hybrid working between our locations and your home, this is mutually agreeable between the business and employee
* Bonus Scheme - non contractual dependant on business and personal performance
* Defined Contribution pension scheme with generous employer contribution – up to 10% employer contribution
* Free on-site parking
* EV charging at selected sites
* Cycle to work Scheme
* Manager led recognition programme for employees who live our values
* Access to DB Learning world
We are dedicated to your continuous professional development. Depending on your role we have specialist training programs, apprenticeships, development plans, courses and qualifications we can support you through.
Access to our employee benefits portal where you can take advantage of discounts for a variety of shops and services as well as accessing our wellbeing content
We take the health and wellbeing of all employees seriously and provide access to an Employee Assistance Programme
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