Job Title
Customer Support
Location
Birmingham Caxton Gate and One Stop Shopping Centre; working across Lloyds and Halifax branches within a reasonable distance.
Working Hours and Pattern
Part‑time, 28 hours a week, including Saturdays.
Salary
£20,960, increasing to £21,560 after 6 months.
Flexible Working
We support flexible working options.
What You’ll Be Doing
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments—offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services.
We don’t expect you to know everything about banking—we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic.
As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels such as web chat, video or social media.
What We’re Looking For
* A minimum of 12 months customer service experience.
* A people person—honest, genuine, caring about helping people with their finances.
* The ability to quickly build relationships to give customers a fantastic experience.
* Passion to put yourself in the customers' shoes, show empathy, act with care and integrity—taking time to resolve queries and giving our customers confidence in the service you’re providing.
* The commitment to deliver on your promises and go above and beyond for customers.
* A genuine teammate—collaborating closely with colleagues to ensure customers' needs are met.
Career Progression
All new colleagues spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
Benefits
* A generous pension contribution of up to 15%
* An annual performance‑related bonus
* Private medical benefit with BUPA
* Share schemes
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days’ holiday (increases over time), with bank holidays on top—pro‑rated for part‑time roles
* A range of wellbeing initiatives and generous parental leave policies
* Salaries are reviewed annually on 1 April as part of our annual pay review
* Full uniform provided
EEO and Diversity
We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
#J-18808-Ljbffr