Reporting to the Retail Operations Manager, the Store Manager will be responsible for driving growth within the company-owned store. This key role requires an experienced individual who can effectively engage with colleagues and customers, collaborate closely with the Area Manager to align operational strategies with company objectives, and foster a positive and empowering work environment that reflects the company's values.
Team Leadership:
* Recruit, train, and develop a high-performing team dedicated to delivering exceptional customer service.
* Foster a positive and collaborative work environment, encouraging teamwork and a strong sense of community within the store.
* Celebrate colleague successes.
Operational Excellence:
* Ensure smooth day-to-day operations, including inventory management, merchandising, and stock control.
* Implement and uphold visual merchandising standards to enhance the overall shopping experience.
Customer Engagement:
* Build and maintain strong relationships with customers, understanding their needs and preferences.
* Implement customer service strategies to enhance satisfaction and loyalty.
Sales and Performance:
* Set and achieve sales targets, actively driving initiatives to increase revenue and profitability.
* Analyze sales reports and trends to identify opportunities for improvement.
Community Involvement:
* Participate in local community events and initiatives to strengthen the store's ties with the community.
* Seek out partnerships and collaborations that contribute to the well-being of Cardiff.
Financial Management:
* Manage budgets, expenses, and financial reporting to ensure the store operates within financial parameters.
Requirements include proven retail management experience with a successful track record, strong leadership and interpersonal skills, excellent communication, knowledge of retail operations, data analysis ability, and a passion for community engagement. UK driving license is preferred, and candidates must be willing to undergo Post Office financial vetting.
We offer a competitive salary circa £30,000 plus bonus potential, extensive benefits including holiday, maternity/paternity leave, cycle scheme, training, discounts, wellbeing support, pension schemes, and more. Join us in making a difference in the New Road, Cardiff community through exceptional service and a commitment to excellence.
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