Abergavenny Installation Manager
Location: Abergavenny plus travel to customers and other showrooms
Sigma 3 (Kitchens) Ltd – Established in 1975. Sigma 3 (Kitchens) Ltd is a leading manufacturer and retailer of quality kitchens & bedrooms. Sigma 3 has 6 of its own Retail Showrooms across South Wales and England. Our brand of kitchen furniture, called Masterclass Kitchens, is sold by independent kitchen specialists across the country. We serve a large number of independent trade and builder accounts and pride ourselves in a quality product and a quality service.
As an integral part of our Retail division, the Installation Manager will play a key role in supporting the growth and success of our Cardiff showrooms. The successful candidate will be responsible for overseeing the complete installation process, ensuring high standards are met from start to finish. This role requires a self-motivated, enthusiastic individual with a passion for delivering excellent customer service and ensuring every project is completed to the highest standard.
Excellent organisational and communication skills are essential to coordinate all aspects of the installation process.
End-to-End Installation Management : Take full ownership of each customer’s kitchen installation, from the initial survey through to the project’s completion, ensuring it is delivered to the highest level of customer satisfaction.
Customer Care : Deliver exceptional customer service by building strong relationships with clients, maintaining open communication throughout the installation process.
Collaboration : Work closely with our skilled tradespeople and fitters to ensure projects are executed according to plan and troubleshoot any issues that arise.
Quality Assurance : Ensure that all installation service levels meet and exceed company standards, with a focus on both customer satisfaction and operational efficiency.
Deadline Management : Oversee multiple projects, ensuring deadlines are met without compromising on quality or customer experience.
Customer Experience Advocate : Continuously seek ways to improve the customer experience, viewing processes from the client’s perspective and making adjustments as necessary.
Compliance & Safety : Ensure all installations are compliant with relevant safety and regulatory standards.
Installation Experience : Prior experience in managing installations, preferably within the kitchen or home improvement industry, is highly desirable.
Strong commercial acumen with experience working in a customer-facing environment, ideally in retail or home improvement sectors.
CAD Design Experience : Familiarity with CAD software is advantageous, although training will be provided.
Problem-Solving Skills : Proven ability to identify and resolve issues swiftly and efficiently, ensuring smooth project delivery.
Driving License : A full UK driving licence is required, as travel to customer homes is an essential part of the role. We offer ongoing training, opportunities for personal growth, and a supportive working environment. This is a great opportunity to be part of a business that values your contribution and will support your professional development.
The rare opportunity to work for the largest manufacturer of kitchens in Wales with an enviable reputation for quality and service built over 50 years of trading. This is NOT just a job – it’s a career development opportunity within an established team and to be a part of Company growth plans.
A competitive base salary of £32,169 with a possible OTE of £38,000 - £40,000.
Access to Health & Wellbeing benefits/app inclusive of an 24/7 Employee Assistance Programme (EAP)
Pension
Minimum 20 days holiday + 8 Bank Holidays
Death in Service/Life Assurance benefit
Company contractual sick pay
Employee Discount scheme for friends & family!