What you’ll be doing… The Overall Purpose of Job is to engage with regional Business & Industry clients and work closely with internal stakeholders in support of the retention strategy. Key responsibilities include: Retention pipeline management: Manage and maintain the annual retention pipeline across Elior divisions, including contract end dates, risk profiling, renewal activity, and reporting. Ensure accurate tracking of contract status, decision dates, and risk %, supporting delivery of annual renewal and retention targets set by Elior UK Leadership. Stakeholder engagement & governance: Hold regular meetings with Operations Directors/Managers to review activity, actions, and upcoming renewals. Collaborate with Operations and Support Services to optimise B2B offers for SME contracts based on client feedback and retention objectives. CRM & reporting oversight: Use CRM systems to record actions, monitor stakeholder input, and track contract vulnerability scores, ensuring timely intervention where required. Maintain up-to-date pipeline reporting through regular operational reviews. Client & site engagement: Conduct regular site visits and client meetings to review service standards and maintain strong relationships. Lead “Promises” meetings with key clients prior to contract end dates to review service and financial performance, agreeing and tracking follow-up actions. Renewals & re-bid support: Coordinate documentation for contract renewals and re-bids within required timeframes, supporting re-bid activity including preparation and attendance at client presentations where required. Influence presentation content and ensure appropriate stakeholders and materials are in place. Continuous improvement: Produce remedial action plans following client meetings and ensure actions are tracked to completion. Analyse win/loss outcomes to identify trends and implement improvements to future retention activity. Working Pattern: Monday - Friday | Nationwide Field-based Job ID: 6526 What can you bring? Operational experience within the Business & Industry contract catering division Track record of positive Client relationships Strong influencing and listening skills Excellent verbal and written communication Financial and Analytical Skills