Diary Optimisation Manager Location:
Shrewsbury area (Office-based)
Salary: Up to £35,000 + £5,000 Bonus
Hours: Full-time
Team: Clinician Operations
Direct Reports: 1–2 Clinician Support & Onboarding Administrators
Our client is a fast-growing healthcare organisation providing expert-led neurodevelopmental assessment and support services. Through a combination of clinical excellence, digital innovation, and compassionate care, they help individuals access the insights and understanding they need to thrive.
This is an exciting time to join a progressive, data-driven organisation that's expanding rapidly to meet increasing demand across the UK.
About the Role
The Diary Optimisation Manager will play a pivotal role in the Clinician Operations team, responsible for optimising the utilisation and availability of the clinical workforce across all assessment pathways.
You'll ensure that every clinician's time is structured, visible, and aligned to contractual delivery targets—while using data-driven insights to forecast future needs, manage capacity, and support sustainable growth.
It's a hands-on, analytical leadership role that combines operational planning, workforce optimisation, and people management.
Key Responsibilities Clinical Diary Optimisation
* Own the end-to-end clinician scheduling process across a large portfolio of sites, ensuring efficient, well-balanced diaries.
* Oversee rota setup across multiple services, maintaining equitable allocation and minimal downtime.
* Regularly analyse diary data to identify and resolve inefficiencies.
Capacity Planning & Forecasting
* Develop and maintain workforce capacity models aligned with referral trends and productivity data.
* Collaborate with the Clinical Director to forecast workforce requirements in line with service growth.
Data Analysis & Performance
* Analyse scheduling and throughput data to support evidence-based decision-making.
* Monitor KPIs such as utilisation rates, cancellations, and wait-time impacts.
* Present operational insights clearly to senior leadership and commissioners.
Team Leadership
* Line-manage a small, high-performing team focused on onboarding, diary administration, and compliance.
* Set clear objectives, monitor performance, and drive continuous improvement.
Skills & Experience Essential:
* Proven experience in diary, workforce, or capacity management (healthcare or large-scale service environment).
* Strong analytical and Excel/Power BI skills, with the ability to turn data into decisions.
* Exceptional accuracy and attention to detail.
* Experience managing deadlines and competing priorities in a high-volume environment.
* Excellent communication and stakeholder management skills.
* A proactive, solution-focused mindset and strong organisational ability.
Personal Attributes
* Analytical, logical, and highly organised.
* Calm under pressure with a structured approach to problem-solving.
* A “completer-finisher” who takes ownership and follows through.
* Collaborative leader who values precision, accountability, and improvement.
* Adaptable to change and motivated by service growth.
Why Join the business? This is a key operational leadership role where your work will directly impact patient access, clinical efficiency, and organisational growth. You'll be joining a compassionate, forward-thinking team that values innovation, precision, and people.
If this sounds like you, we'd love to hear from you.
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