We’re searching for an Implementation Analyst to join a growing provider of ERP integration software based in Leeds. You'll be a customer-focused individual with a passion for technology, resolving queries, and building relationships.
Key Benefits:
* Up to £40,000 pa, dependent on experience
* Hybrid Working (3 days in office, 2 days from home)
* Excellent Career Development Opportunities
* Employee Health Cash Plan
The Role and Responsibilities:
This is a critical role in the successful deployment of our clients ERP solution. You will work closely with, and support, the technical consultants in managing and completing a variety of projects. This will entail software installation, configuration, and testing alongside providing consultancy services to clients.
Software Installation:
* Install and upgrade base software and satellite applications.
* Creating software licences.
Software Configuration:
* Downloading installation packages and importing these into the target environment.
* Configuring imported packages, setting parameters, configuring transport protocols and listener applications.
Testing:
* Conduct connectivity tests, including ERP connection, various TCP/IP-based protocols (HTTP, API, Web Service, file-based, FTP, SFTP, email, etc.), and unit tests.
Working with clients:
* Obtaining technical information for install and configuration, conducting user acceptance testing.
* Participating in the go-live process and solution handover.
* Liaising with internal teams and working as part of a project team using agreed processes.
* Contributing to the training and documentation resources.
Internal and External Systems:
* Utilise CRM software, project management software, and password management software.
* Work with external systems, including client remote access, ERP, and database engines (usually SQL and SAP HANA).
Key Skills and Experience:
* Excellent customer service skills, the ability to build rapport and develop consultative relationships with customers.
* Exposure to ERP and the ability to understand and interpret business processes such as Sales Order Processing.
* The ability to translate complex technical information to non-technical persons clearly
* A proven interest and capability in complex software applications
* UK resident and unrestricted right to work in the UK
Desirable Skills:
* Experience in technical applications and development
* A demonstrable ability to work with data and connectivity-based solutions
* Experience with relational databases such as SQL
* An understanding of AI and Microsoft Copilot tools and concepts
If you feel you are suitable, please apply today by submitting your CV to. Alternatively, to discuss the opportunity further, please contact Jonny McPartland directly on 07375 675 049 / 0113 332 0678.
Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.