Wheatley Solutions
Job title
Repairs, Investment and Compliance Officer (RICO)
Salary
SCP 36-39 (£47,785 - £52,176) per annum
Contract
Permanent
Work pattern
35 hours per week, Monday to Friday
Location
Glasgow (home‑agile worker with travel across group stock and Group offices)
About the role
You will be responsible for the delivery and programming of a varied workload. This may include asbestos management, gas safety, electrical safety, water quality, mechanical and electrical contract delivery, fire safety, etc., along with leading on the delivery of any new services and enhancing the existing services.
Key responsibilities
* Project management of mechanical and electrical (M&E) repairs programmes
* Development and management of planned maintenance programmes for M&E works
* Work with our contracting partners to deliver agreed compliance capital works programmes
* Ensure value for money from any projects, ensuring maximum value for the business and customer satisfaction outcomes
* Provide Landlord Assurance through quality inspections of completed works
* Management and delivery of financial payment valuations
* Identification and management of defects and resolution liaison with internal colleagues and external partners
* Work with our frontline housing services and provide general advice and assistance any technical support as and when required
* Dispute resolution on operational project matters
* Instruction of works following investigations
* Building pathology
* General advice and assistance to frontline staff
Who are we looking for?
The role will be varied and challenging, and will require excellent communication and analytical skills, as well as sound knowledge of the legislative context in which the housing sector operates. You will have excellent technical knowledge and experience of dealing with multiple contractors to deliver an exceptional compliance service to ensure the safety of our homes and customers.
Electrical qualification or equivalent experience would be desirable. You must also be able to demonstrate a flexible approach in meeting changing demands, shaping priorities, influencing senior leaders and being able to effectively manage your own workload in a fast‑paced and dynamic work environment.
Ideal candidate profile
* Care for customers
* Be a good listener and engage colleagues and customers on a meaningful level to resolve issues or concerns
* Display excellent communication, interpersonal and influencing skills
* Be self‑aware and self‑motivated, show personal involvement to provide an excellent customer experience
* Have the ability to take responsibility for own learning and continuous improvement
* Ability to organise own and others workloads to achieve priorities and objectives
* Use professional judgement to achieve creative solutions and deliver great outcomes for customers, keeping abreast of the bigger picture
* Apply flexibility, adaptability, and a willingness to respond to dynamic and changing needs
* Respond to challenges positively and instill the same in others
Benefits
* Rewarding career with a competitive salary
* Access to a contributory pension scheme
* Excellent leave entitlements
* Enhanced maternity, paternity, adoption and shared parental leave
* Contributions towards dental, optical, driving lessons and more
* Access to staff inclusion networks promoting an inclusive workplace
* 24/7 access to our employee assistance programme
Committed to inclusion
At Wheatley, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential. We actively celebrate our individual differences and recognise the collective strength this brings to our organisation. It is important our teams represent the communities we serve, and we welcome applications from any under‑represented groups.
Closing date
17 June 2026 at 5pm
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