Job Title: Application Support Location: Watford, UK Who are we recruiting for? A well-established and fast-growing ERP software provider with over 30 years of success delivering business-critical solutions to customers worldwide. This organisation supports more than 2,500 businesses across accounting, supply chain, CRM, e-commerce, and business intelligence functions. Recognised multiple times in the Deloitte Fast 50, the company is known for its strong culture, long-tenured workforce, and commitment to employee development. This role sits within the Customer Success Office, a team central to ensuring customers achieve maximum value from their ERP investment. What will you be doing? Providing application support to customers using a broad ERP platform covering Accounting, Stock, CRM, E-Commerce, BI, and Supply Chain modules Responding to technical and operational queries, documenting issues, and driving them through to resolution Troubleshooting system behaviour and identifying optimal solutions across varied business scenarios Translating customer business requirements into clear technical understanding Working closely with internal teams to deliver a high-quality customer support experience Managing multiple support requests while maintaining strong customer communication and satisfaction Are you the ideal candidate? A strong interest in technology with a logical, methodical approach to problem solving Comfortable working independently while also collaborating as part of a wider support team Confident communicator with a friendly, empathetic customer-focused manner Able to work under pressure and manage customer expectations effectively Experience with ERP, accounting, or business management software or A degree or qualification in Computer Science, Accounting, or Business or Strong financial and management reporting knowledge with solid commercial awareness Desirable (but not essential - training provided) Working knowledge of databases such as SQL Server or MySQL, including basic SQL scripting Familiarity with tools and technologies such as FTP/SFTP, SSL certificates, REST or SOAP APIs, Postman, SoapUI, Excel, and CSV files Exposure to third-party integrations, EDI, logistics, warehouse management, CRM, e-commerce, or BI systems Experience supporting accounting or ERP platforms in a customer-facing environment What's in it for you? Competitive salary and benefits package Private healthcare Flexible working arrangements to support work-life balance Pension contribution of up to 3% Exercise reimbursement (gym, golf club, or similar) 25 days annual leave plus UK bank holidays A strong social culture with regular events, activities, and team initiatives Long-term career development within a stable, people-focused technology business