Are you passionate about shaping a seamless end-to-end digital experience for Benenden Health members, aiming for measurable improvements?
Benenden Health, a leading UK mutual healthcare provider, is dedicated to offering affordable private healthcare. We are seeking a Digital Experience Manager to join our team in York.
Reporting to the Head of Innovation, you’ll play a vital role championing member needs and behaviours. This ensures every digital interaction, from onboarding to accessing services and features, is intuitive, personalised, and engaging.
You will bring proven experience leading strategy and prioritising initiatives and feature development that enhance journeys, drive digital channel adoption, and create experiences members truly value. These experiences should have a real impact and encourage regular return.
You will develop clear digital and digital experience strategies and align them with Benenden Health’s broader product, commercial, and business strategy. This will involve effective collaboration with product owners, designers, developers, marketing, and service teams to deliver cohesive experiences across the product portfolio.
You will also own optimising and developing member digital journeys, such as care navigation, benefit redemption, wellbeing engagement, and cross-selling. The impact of your work will create more connected and human experiences, of which you will continue to refine and optimise based on data and insight.
You can demonstrate experience leading initiatives that enhance personalisation across digital channels, making experiences more relevant, timely, and meaningful. You will also be familiar with leading digital experience testing, optimisation, and experimentation, including A/B testing, UX improvements, and journey orchestration. You will be adept at translating insights into clear recommendations and prioritised plans for change.
You have demonstrated credentials in digital experience, customer experience, or digital product leadership, ideally within insurance, financial services, healthcare tech, or similar regulated sectors. You will also have a strong grasp of diverse digital journeys and quickly identify the key elements driving effective engagement with digital products and experiences.
We invite you to apply and be part of a team dedicated to shaping the future of healthcare and how our members experience it.
The Benenden Health office is based in York and whilst there will be an opportunity to work from home, this role is offered on a hybrid basis and there will be requirement of a weekly attendance at the office.
What we offer employees:
* Smart, flexible working achieve your objectives in the way that best suits you.
* Corporate Benenden Health membership and Corporate Benenden Cash plan
* Up to 35 days’ holiday including bank holidays.
* Pension with up to 10% employer contributions
* Discount available on other Benenden Health products.
* Employee Assistance Program
* Unlimited access to £500 Refer a Friend Bonus Scheme
* Discount and cash back on hundreds of high-street retailers.
* Excellent training and career progression opportunities
* Cycle to work scheme.
* Employee engagement events
* Onsite First Aiders and Mental Health First Aiders
* Onsite Gym
Join us in our mission to provide low-cost private healthcare to everyone and improve the nation’s health via digital marketing, advertising and storytelling. For further information on this role, please refer to the Role Profile.