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As a Customer Service Advisor you will be responsible for answering calls from tenants regarding repairs, appointments, and general information. You will handle various administrative tasks and manage email communications from clients, coordinating with them about work and materials. Additionally, you will raise jobs for clients, order materials from suppliers, and follow up with subcontractors for updates on ongoing work. This role requires strong organisational skills, effective communication, and the ability to multitask efficiently.
Role Criteria:
Previous experience in customer service – housing or call centre
IT literate
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Benefits we can offer you
25 days annual leave plus bank holidays
Access to EAP which includes counselling sessions
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
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