Job Introduction Phoenix House is a newly refurbished Edwardian property providing a high‑quality therapeutic living environment for adults with
mild to moderate learning disabilities
and
probable
mental health needs. The service supports
five residents
on their recovery journey, many of whom may have experienced trauma or have current or historic involvement with the criminal justice system.
Our aim is to help residents rebuild stability, improve wellbeing, develop independence, and progress safely toward independent living within
18–24 months. Our ethos is:
Person‑centred
Trauma‑informed
Strengths‑based
Focused on empowerment and recovery
Role Responsibility As
Team Leader, you will play a pivotal role in shaping the culture, standards, and daily operations of this innovative supported accommodation service. This is a rare opportunity to help establish a new therapeutic environment from day one.
Working alongside the Service Manager, you will lead a small, dedicated team of Recovery Workers, ensuring the delivery of high‑quality, safe, and consistent support that aligns with Phoenix House’s values and recovery model.
You will combine
operational leadership ,
oversight of risks and needs, and
hands‑on support, modelling best practice in trauma‑informed care while helping residents achieve meaningful progress.
In a role where no two shifts are the same, you will take the lead in implementing and driving high performance standards throughout the team and the service, underpinned with a clear vision and strong values.
This is a rota‑based role.
You’ll work as part of a fair, well‑planned rota that includes some evenings, weekends, and sleep‑ins, and you will also take part in the on‑call manager rotation. We are committed to ensuring staff wellbeing, flexibility where possible, and a positive work–life balance.
Key Responsibilities
Leadership & Team Management
Provide day‑to‑day leadership, direction, and support to Recovery Workers
Deliver regular supervision, reflective practice, and ongoing skills development
Role‑model trauma‑informed, person‑centred, strengths‑based practice
Service Delivery & Quality
Oversee the delivery of high‑quality key‑working, support planning, and risk management
Ensure compliance with safeguarding, MAPPA, and partnership protocols
Maintain robust, accurate records and uphold quality assurance standards
Lead on incident management, reflective learning, and continuous improvement
Resident Support & Recovery
Maintain a small caseload, delivering structured key‑working sessions where needed
Ensure support plans are personalised, goal‑focused, and regularly reviewed
Promote independence, routines, community integration, education, and positive social networks
Work closely with residents to build life skills and confidence
Multi‑Agency Partnership Work
Act as a primary point of contact for Manchester City Council, Probation Services, Positive Pathways Social Workers, mental health professionals, and other partners
Attend multi‑disciplinary meetings and contribute to coordinated support and risk planning
Build strong relationships that enhance resident outcomes and service quality
Service Development
Contribute to shaping and embedding a new service model
Support innovation, problem‑solving, and best practice approaches
Help create a supportive, high‑performing team culture from the ground up
The Ideal Candidate You are an emotionally resilient, compassionate leader who understands the importance of structure, consistency, and therapeutic relationships. You balance empathy with strong professional boundaries and are motivated by the opportunity to build an exceptional service.
Essential:
Experience supporting people with mental health needs, learning disabilities, or complex/challenging backgrounds
Strong understanding of trauma‑informed practice and strengths‑based approaches
Experience managing risk, safeguarding, and multi‑agency coordination
Leadership experience or ability to demonstrate leadership qualities
Excellent communication, problem‑solving, and team‑building skills
Ability to remain calm, organised, and supportive in demanding situations
Desirable:
Experience in supported accommodation or recovery‑focused services
Knowledge of criminal justice systems, probation, or MAPPA
Relevant managerial, social care, or mental health qualification
Experience leading small teams or supervising staff
About us As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.
We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.
What Benefits Will I Receive?
We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.
You will get 31 days’ paid holiday a year, increasing with each year of service up to 33 days. Plus the option to buy additional holidays and spread the cost.
Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.
Turning Point Benefits
Turning Point
Attached documents
Team Leader job description Feb 2025.pdf
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