IT Technical Support Engineer Job Type: Full-time, Permanent Location: Hybrid – remote working, client sites across Lancashire & Manchester, and office visits to Simonstone (Ribble Valley) Howard James Recruitment is proud to be partnering with a growing IT services provider to recruit an IT Technical Sales Support Engineer. This is an exciting opportunity for a technically strong, customer-focused individual who enjoys a varied role combining IT support, project delivery and pre-sales activity. The Role This is a client-facing position where you will split your time between: * Delivering high-quality technical support and project work for existing clients * Supporting business development by attending meetings with prospective clients and providing technical expertise during the sales process You will play a key part in helping win new business by understanding client challenges, demonstrating solutions, and explaining how IT services can meet their needs. Key Responsibilities * Deliver technical solutions across client and internal IT projects * Provide remote support via phone, email and remote tools * Attend client sites for installations, configurations and troubleshooting * Specify, recommend and implement IT hardware and software solutions * Manage and resolve service desk tickets in line with SLAs * Support colleagues with technical escalations and knowledge sharing * Create and maintain technical documentation and standard configurations * Build and maintain strong client relationships * Liaise with third-party suppliers and vendors * Attend pre-sales meetings to assess requirements, demonstrate solutions and support proposals Skills & Experience Essential: * Strong hands-on experience with the Microsoft stack: * Windows 10/11 * Windows Server * Microsoft 365 * Microsoft Azure * Good working knowledge of networking (LAN/WAN, DHCP, firewalls) * Experience in an MSP or similar IT support environment (minimum 1 year) * Confident communicator able to explain technical concepts to non-technical users * Experience working with helpdesk / PSA / RMM systems Desirable: * Client-facing or pre-sales technical experience * Experience presenting or discussing solutions with customers Personal Attributes Highly organised with excellent time management Strong problem-solving and analytical skills Professional, reliable and client-focused Comfortable juggling multiple priorities Confident, approachable and personable Additional Information Hours: 37.5 hours per week, Monday–Friday (8.30am–5.00pm) Hybrid working with regular client site visits Occasional paid overtime / out-of-hours work for projects Full UK driving licence and own vehicle required (business mileage reimbursed) Benefits 20 days holiday plus bank holidays Company pension Employee discounts On-site parking Referral programme Work-from-home flexibility Ongoing training and development opportunities