We are looking for a Business Support Administrator to join the East Devon TALKWORKS team based in Exeter
The TALKWORKS Service offer psychological therapies across Devon.
The admin team manage a high number of telephone and online referrals into the service, they also handle general queries and provide administrative support for a large team of psychological therapists and wellbeing practitioners. This can be a demanding and rewarding role for someone who is passionate about patient care, diligent and hard-working.
Main duties of the job
The main duties for the Business Support Administrator role will be to process the large amount of telephone and online self referrals received by TALKWORKS. Dealing with high volumes of calls in a sympathetic and calm manner. Booking initial appointments on our electronic patient record system IAPTus and processing appointment letters. Providing general admin support to the Therapists within the team.
About us
We provide mental health & learning disability services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
Our values
We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Employer.
Job responsibilities
Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.
Person Specification
Experience
* Excellent organisational skills
* Ability to prioritise workload and adapt to change when required
* Previous experience of working within an administrative or secretarial team
* Experience of dealing with confidential and complex information
* Previous experience of working in a Healthcare or Social Care administrative setting
* Ability to take accurate formal and informal minutes
* Demonstrate good numeracy and literacy skills
Qualifications
* Business Administration Level 3/ T Level qualification in Management and Administration, or equivalent experience.
* GCSE English or equivalent.
* Evidence of continuing professional and personal development.
* ICDL (International Computer Driving License), or equivalent experience.
£24,937 to £26,598 a year pro rata (22.5 hours per week)
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