We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments needed. Please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3.
If you are successful at interview for this post, you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore, we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.
Job Overview
The post-holder will work within the Neurology Team, booking outpatient clinics and treatments. The role will range from handling GP and patient queries, enquiries about clinics, making appointments using the Myrddin Patient Administration System and using direct and partial booked appointments. The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in-line with the Partial Booking Policy, monitoring waiting lists & cancellations and co-ordinating the utilisation of clinic slots.
Main duties of the job
* Clinics and day case list capacity is utilised and cancellations are kept to a minimum
* Patient focused booking and direct patient booking are utilised to increase clinic utilisation and reduce DNA rates
* Ensuring patients are assigned to the right clinic first time
* Ensure an efficient telephone service is maintained
* Regular communication with the Team Leader
* Ensure managers are aware if waiting times exceeding targets
* May undertake training of own duties to new or less experienced staff
* Ensure stock levels of stationery are maintained and ordered when necessary
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Qualifications
Essential criteria
* Good Standard of Education
* Knowledge of administrative procedures and systems, some of which are routine and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience and training to Vocational Level 3 or equivalent demonstrable experience
* Knowledge of Patient Administration System
Desirable criteria
* Customer Service Training
* Knowledge of Welsh Government guidelines
* Understanding of Health Board policies and procedures including HR
Aptitude and Abilities
Essential criteria
* Excellent Communication Skills
* Demonstrate a commitment to achieving high quality standards of work
* Ability to work and problem solve under pressure whilst achieving targets
Desirable criteria
* Ability to speak Welsh
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